Job description

Reaching out to those in need is more than a career; it's a calling.

If you share our philosophy, come share our success and exceptional growth potential. We are looking for engaged, talented people to join the HarmonyCares (formerly USMM) family of companies.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home.

Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”

Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.

Position Description

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice and HarmonyCares DME.

Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”

Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Position Description

The Scheduling Application Analyst will be a proactive individual that will support and continually improve our scheduling platforms across multiple service lines. The responsibilities for this role include, but are not limited to, administering and supporting scheduling applications, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road maps. The scheduling platform user experience is critical to our operations as it is a significant piece of the overall patient care delivery model. The Scheduling Application Analyst will be responsible for all aspects of user management including support tickets, training, and designing solutions with user satisfaction as a priority. The Scheduling Application Analyst should be comfortable liaising with stakeholders at all levels, translating technical information into business terms, and clearly explaining design options and their potential impact.

Essential Duties and responsibilities

• Act as primary point of contact and liaison with platform users to ensure overall application functionality, configuration, and operational performance meets operational needs
• Provide guidance, direction, and specialized assistance for the resolution of difficult projects or operational problems
• Act as primary contact for all scheduling production environments
• General Application Support
• Manage and address user support tickets
• Monitor and improve user adoption
• Coordinate with training department to optimize new user and ongoing user training
• Work with integrated applications to ensure data flow aligns with business requirements
• Maintain technical and functional documentation for the scheduling platform(s)
• Provide input to effectively prioritize scheduling projects, enhancements or operational upgrades within the IT Governance process
• Utilize knowledge of standard change management processes
• Other duties as assigned

REQUIRED Knowledge, Skills and Experience

• Bachelor’s Degree in Computer Science, IT, MIS, or other related field or 5+ years of scheduling and application support experience
• 2+ years’ of application support experience
• 2+years’ of scheduling experience
• Advanced knowledge of workforce management and associated software
• Must be articulate, have clear analytical approach to problem solving, and good decision making abilities
• Have good analytical and numeric skills
• A proactive attitude to platform enhancements
• Experience designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Ability to translate requirements into technical solutions
• Experience in change management and governance
• Ability to train end users and key stakeholders
• Experience and ability to create technical documentation

Preferred Knowledge, Skills and Experience

• Master’s degree
• Strong Salesforce product knowledge; CLICK or Field Service Lighting application preferred
• Demonstrates continued personal/professional development
• Experience with ambulatory healthcare scheduling platform; Carelink preferred

Won’t you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare - within proven care models – to elderly individuals and those with complex medical issues, who are the forefront of everything we do.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you comfortable liaising with stakeholders at all levels, translating technical information into business terms, and clearly explaining design options and their potential impact?

Education:

• Bachelor's (Preferred)

Experience:

• Carelink: 1 year (Preferred)
• Field Service Lightning: 1 year (Preferred)
• Application support: 2 years (Required)
• administering scheduling applications platforms: 2 years (Required)

Work Location: Remote

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