• Knowledgeable about all hotel amenities
• Attend and participate in weekly Amelia's Wheels' meetings, monthly Omni Service Tradition and ongoing training classes
• Associate must be able to walk throughout property, have a valid driver’s license, communicate verbally clear to our guests, multi task effectively
• Learn and train on Amelia's Wheels Point of Sales system
• Plan schedules in the absence of the Amelia's Wheels Manager
• Keep up with KRONOS hours on a daily basis
• Responsible for increasing revenue on a daily basis and controlling expenses
• Promote programs and prices in the resort guide, marketing, and other relevant avenues
• Supervise and train Amelia's Wheels Rental Attendants and Amelia's Wheels Interns
• Act as a coach and be a positive role model for associates and colleagues
• Fully understand and implement "Moments of Service"
• Effectively use the Omni Service Champions program to recognize and reward outstanding customer service
• Be knowledgeable of Omni's culture and the 6 pillars
• Inspect department areas Daily
• Responsible for opening and closing procedures of Amelia's Wheels
• Maintain clear communication with associates and guests
• Daily maintenance of all Amelia's Wheels Bicycles, Island Hoppers and Segways
• Monitor cleanliness of inside and outside of Amelia's Wheels including restrooms
• Promote Segway tours, Island Hopper and Bicycle rentals
• Knowledgeable of other Omni outlets and company events to promote to guests
• Able to ride a Segway and become a certified instructor to lead property Segway tours
• Become familiar with Omni Amelia Island Resort bike trails and tour routes
• Become certificated in First Aid
• Handle guest/member complaints
• Remain up to date on all laws, regulations and policies that effect the department and react accordingly
• Act as Amelia's Wheels M.O.D. when scheduled

Hotel Specific Essential Functions:

• 
  Work in Amelia's Wheels' by providing guest assistance including but not limited to, providing guests with property information, on property directions, providing rentals of Bicycles and Island Hoppers, leading Segway tours, leading Learn to Ride programs
• Take reservations for Segway tours
• To enthusiastically greet and converse with guests
• Assist with routine cleaning of Amelia's Wheels and of equipment (e.g. sweeping, cleaning bathrooms, emptying trash, picking up, organizing and inventory) (e.g. cleaning Segways, Island Hoppers and Bicycles)
• Engage guests of all ages in different ways to explore Omni Amelia Island Resort and surrounding areas with a variety of options. (Bikes, Island Hoppers, Segway tours)
• Ensure all Bicycles, Island Hoppers, and Segways are clean, safe and act immediately with any concerns
• Keep a strict inventory of the Bicycles, Island Hoppers and Segways
• Prepare all tours in a timely manner for effective communication
• Assist in all other aspects of the recreation department as needed including supervising Group Recreation Events (Example: Beach Fire Events and/or Glow Golf Programs)
• Answer phones with greeting and assist guests with any questions or reservations
• Take reservations in the Open Course System
• Be able to order office supplies, island hopper parts and Amelia's Wheels supplies through BirchStreet
• Fill Island Hoppers with Gas
• Order Gas when the tank gets less than 1/4 full
• Assist in preparing the weekly schedules
• Order beverages and restock beverage cooler
• Complete and ring guest checks into the POS system
• Fill out and file any Bicycle, Island Hopper and Segway waiver forms
• Actively participate in the assurance of the safety of all guests
• Work holiday special programs as scheduled
• Conduct Nature Tours, Kid's Camp, Corporate Recreation Programs, Beach Rentals, and staff Information Hut if scheduled
• Assist with opening and closing procedures of Amelia's Wheels

Tools and Equipment:

• 
  Equipment: Telephone and keyboard, pen/pencil, stapler, three hole punch, photo-copying machine, label maker, computer and printer file folders, filing cabinet, and facsimile machine, Point of Sales computer system and Open Course Reservation System.
• Recreational Equipment: Bicycles, Island Hoppers, Segway, Kayak, Gas Tank, air compressor, basic tools, bicycle parts and tools, battery charger, other recreational supplies, sling shots, golf clubs, pool supplies, etc.

Working Environment:

• Interior and exterior with exposure to weather conditions
• Exposed to hot and cold temperatures
• Exposed to minimal amounts of various hazardous chemicals
• Amelia's Wheels, Pool Deck, Beach, Nature Center, Canopy Park & Miniature Golf, Drummond Point Park, Walkers Landing, Dunes Club Pool area, and Bike Trail

Physical Job Requirements (for essential functions only)

• Valid drivers licenses
• Able to lift and lift up to 75 pounds
• Able to stoop, stand, push, pull and walk or stand for long periods of time
• Must be able to hear, smell, have good or corrected vision, and a good sense of balance
• Associate must be able to walk throughout property, have a valid drivers license, communicate verbally clear to our guests and able to multi task effectively