Job description

Position Summary:

Since 1938, Carver Pump Company has supplied pumps for the world’s most demanding applications. Our commitment to the customer doesn’t stop when the pumps leave our loading dock. Carver Pump Company has earned its rock-solid reputation by providing outstanding aftermarket support as well. Pumps are essential to industry, shipbuilding, and our everyday lives. Aftermarket support is essential to keep our pumps running reliably.

This position is aligned to our Navy/DoD market. The successful candidate will be our customers’ point of contact for sales of replacement parts, factory service, field service, and overhauls. Excellent follow-thru, attention to detail, and communication skills are necessary to be effective in this role. We are a small company and the ability to work within and across departments to solve problems will be critical.

Essential Duties and Responsibilities

· Receive and respond to RFQ’s from our customers for parts, service, or overhauls

· Work within an ERP (Enterprise Resource Planning) system to calculate costs and leadtimes

· Review contractual terms and conditions for compliance

· Read and interpret government acquisition regulations

· Issue quotations based on customer requirements and internal guidelines

· Enter and manage orders in our ERP system

· Coordinate service requests with multiple internal and external service providers

· Create and maintain necessary documentation for each order

· Receive and respond to customer issues

· Operate within an ISO 9001 framework of defined procedures and instructions

· Contribute to our mission of continuous improvement

· Identify and pursue market growth opportunities

Essential Skills:

Ability to read and understand detailed requests for quote and contracts

Ability to communicate orally and in writing

Excellent computer skills including Microsoft Office, Adobe Acrobat, Outlook, Sharepoint, and ERP

Basic technical understanding, ability to read technical drawings

Distinguishing Skills:

Advanced Microsoft Excel

Understanding of ISO 9001 requirements

Demonstrated success at process improvement

Background Requisites:

Associate degree or equivalent in a related field, plus one year related sales or customer service experience; or equivalent combination of education and experience

Relationships:

Reports to Government Sales and Marketing Manager

This position has no direct reports

Physical/Environmental Conditions:

Indoor office/shop environment

Infrequent overnight travel

Physical Abilities:

Light physical daily activity with occasional moderate activity related to lab / shop areas and occasional archival filing

Successful completion of a job-specific post-offer/pre-employment criminal background check, drug screen and physical required.

Carver Pump Company is an Equal Opportunity Employer

Job Type: Full-time

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Profit sharing
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Complying with government contractor Covid-19 vaccine mandate. Social distancing and masks in common areas required.

Education:

• Associate (Preferred)

Experience:

• Customer relationship management: 1 year (Required)
• Microsoft Office: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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