After Hours Support Specialist – Oak Brook, IL

Full Time
Oak Brook, IL 60523
Posted
Job description

Heniff Transportation provides best-in-class supply chain solutions to our valued customers by utilizing our network of supply chain services and resources. We focus on creating extraordinary growth and value across the markets, industries, and customers we serve through outstanding safety, innovation, and service performance. We accomplish this through one of the largest, fully integrated networks of terminals, transload and tank wash facilities in North America and now in Canada. We strive to be the BEST at everything we do.

Shift: Saturday-Wednesday, 7am-4pm.

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Essential Functions:

  • Address any dispatch related issues that come up after hours.
  • Field calls from drivers related to breakdowns, accidents, and other equipment related issues.
  • Work with terminals to assigns resources to meet customer requirements under company and regulatory agency mandates.
  • Enters complete and accurate data about the customer’s orders into the computer system.
  • Communicates with customers, employees, and other terminal locations to ensure customer’s requirements are met while getting the most efficient use of available resources.
  • Handles emergency and non-emergency situations.
  • Checks drivers’ hours of service and maintenance condition reports of selected equipment.
  • Issuance ofEFS to address repairs and breakdowns.
  • Provide drivers with 24/7/365 access to live assistance when needed.
  • Other duties as assigned.


Requirements

Qualifications/Requirements

  • Candidates must have knowledge of DOT regulations, safety polices, and other Regulatory bodies having jurisdiction over motor carriers.
  • Experience with Outlook (E-mail) and AS400 is desired.
  • Trucking Industry background a must.
  • Clear written and verbal communications
  • Work well in a team environment.
  • Must maintain confidential information.
  • Ability to analyze and resolve situations and problems.
  • Must have a talent to handle multiple priorities and projects.
  • Better than average skills working with computer programs.

Job Requirements

  • High school diploma or GED
  • Trucking/tank truck or Logistics experience
  • Preferred qualifications· Associate’s or bachelor’s degree

Benefits and Perks:

  • 401(k) Plan
  • Company 401(k) Matching Contributions
  • Employee Assistance Program (EAP)
  • PerkSpot National Employee Discount Program

In addition, eligible employees receive:

  • 120 hours Paid Time Off (prorated) in the first year & 7 Paid Holidays
  • Medical, Prescription, Dental & Vision Insurance
  • Short and Long-Term Disability Insurance
  • Voluntary Life & Accident
  • Critical Illness Insurance
  • Company Paid Life Insurance

At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.

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