Job description

Job Overview:
As a Consulate Health Care - Care Liaison/Nurse Liaison, you are entrusted with the responsibility of caring for our residents, families,
co-workers, visitors and all others; as well as demonstrating in all interactions, Consulate Health Care’s five core values of Compassion,
Honesty, Integrity, Respect and Passion. The primary purpose of your job position is to manage the facility census by opening and
maintaining the accounts with insurers, community organizations and hospitals, which generate patient referrals and admissions. You are
entrusted to provide innovative, responsible healthcare with the creation and implementation of new ideas and concepts that continually
improve systems and processes to achieve superior results.

Job Functions
As Care Liaison/Nurse Liaison, you are delegated the administrative authority, responsibility, and accountability necessary for carrying
out your assigned duties. Responsible for managing the facility census by opening and maintaining accounts with insurers, community
organizations and hospitals, which generate patient referrals and admissions. Supervises the Business Development Coordinator when
applicable. This job description does not list all the duties of the job. You may be asked by the supervisors or managers to perform other
duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to
revise this job description at any time, for any reason.

Duties and Responsibilities
1. Evaluate and coordinate admissions for multiple care centers with appropriate center staff. Maintain effective communication with
company personnel, as assigned.
2. Achieve facilities census goals and annual budget projections through on site visits at the hospital to promote physician and patient
education and referral conversions to admissions.
3. Act as the liaison between the company and the community we serve.
4. Notify Regional Director of Business Development for denial requests of any patient.
5. Create and manage a fluid target list of contacts and decision makers in assigned hospitals and community. Develop relationships,
provide excellent customer service and educate referral sources on services provided by Consulate.
6. Problem-solve service issues with tact and resourcefulness. Demonstrate positive referrer satisfaction and account retention.
7. Complete pre-admission assessments and appropriately assign admission for centers with communication and confirmation of
availability and proper equipment/services addressed with nursing designee, admissions personnel, or Executive Director. Begin
process of pre admit Medicaid questionnaire form where applicable to consider financial issues as well as discharge disposition of
patient. Collect and or arrange for delivery of hard scripts where necessary, PASRR, and pre admit insurance
authorization/notification where necessary. Foster teamwork throughout entire process.
8. Educate potential patients and families on sub acute rehabilitation expectations utilizing therapy outcomes, Quality Measures,
including but not limited to the following: Physician/Nursing/Therapy Services, pharmacy services/expectations, discharge
management, Return to Hospital process, in house programing and services available (i.e. x ray, laboratory services, beautician, etc.),
and the benefits of programs and the option of LTC where appropriate.
9. Develop strategies to maximize admissions including daily contact with potential referral sources including but not limited to
hospitals, physicians, insurers, case management companies and health care agencies. Grow market share in core business lines in
assigned hospitals.
10. Recommend through Regional Director of Business Development changes to schedule that enhance the efficiency and volume of
admissions, including program expansion, to assigned hospitals.
11. Maintain knowledge of current regulations governing Medicare, Medicaid and private insurance company reimbursement.
12. Collect appropriate data, prepares and submits required reports/logs to Regional Director of Business Development as assigned.
13. Attend and participates in weekly admissions/operations meetings, conference calls, as assigned by Regional Director of Business Developement.

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