Administrative Support Assistant IV - Solid Waste Management - Department of Transportation and Infrastructure
Full Time
Denver, CO
Posted
Job description
About Our Job
This posting will accept applications until April 2, 2023.
Denver's Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. We employ a culture of safety throughout the department to strengthen workplace health and organizational performance. For more information, please visit the
DOTI Website
DOTI’s Commitment to Equity:
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DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need. Through equitable contracting, equitable investments, and equitable workforce development.
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DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results.
The Solid Waste Management (SWM) Division provides trash collection service, hazardous waste removal, recycling, and a composting program for single family Denver homes and multi-family dwellings with up to seven units, municipal facilities, and Denver Public Schools. SWM’s Graffiti Removal Program removes graffiti from private and commercial property and the public Right-of-Way. The Keep Denver Beautiful campaign is housed in SWM.
The Solid Waste Management team has an opening for an Administrative Support Assistant IV. This position will assist customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries regarding account discrepancies, processes refunds and financial adjustments, and discuss service specifications, manage billing arrangements, and offer other services.
Job duties and responsibilities of this position include, but are not limited to, the following:
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Interprets, applies, and explains regulations, policies, standards, and/or procedures to internal/external customers based on extensive knowledge of a specialized area within a defined scope.
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Reviews and evaluates forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of a specialized area or legal requirements.
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Determines and evaluates facts and makes decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money.
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Prepares and processes documents and other forms in accordance with legal precedents or other specialized/technical procedures.
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Recommends improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices.
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Provides specialized information, identifies problems within a defined scope and has the authority to resolve discrepancies, and follows up on requests or complaints.
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Responds to sensitive inquiries and problems related to the specialized/technical area and resolves problems by making reliable decisions.
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Examines, checks, and approves/rejects information and determines appropriate services within a defined scope.
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By position, actively participate on the Department’s emergency preparedness and response team(s) to support meeting the Department’s public health and environmental responsibilities outlined in the City’s Emergency Operations Plan.
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Performs other related duties as assigned.
About You
Our ideal candidate will have:
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Previous experience working in a call-center or related environment
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Strong ability to multitask
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Previous experience with Salesforce
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Previous experience with Microsoft Access
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Billing and Accounting experience
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
MINIMUM QUALIFICATIONS:
MINIMUM QUALIFICATIONS:
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Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
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Experience Requirement: Three (3) years of clerical experience which must include two (2) years of experience at the level of Administrative Support Assistant III.
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Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
About Everything Else
Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$20.90 - $31.35
Starting Pay
Based on experience and education
Agency
Dept of Transportation & Infrastructure
Assessment Requirement
Administrative Professional
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.
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