Job description

An Administrative Assistant is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to constantly harness your multi-tasking and tech-savvy skills to resolve challenging customer issues including product-related issues, billing, selling products, service inquiries, scheduling appointments and more. The main job function will be spent on working closely with director and members of the retail management team in coordinating orders. answering a high volume of customer calls, which will need to be addressed innovatively, with individualized solutions and a high level of customer satisfaction. The successful candidate will be able to elevate company standards, achieve sales goals and meet customers’ expectations. To excel in this role, you will need excellent customer service skills, effective communication skills, sales oriented, enthusiastic, friendly and energetic with a genuine desire to provide outstanding service. We provide comprehensive training on company guidelines, policies, customer service and ample product knowledge.

Job Qualifications:

• College degree preferred but not required

• Excellent verbal and written communications skills

• Ability to be resourceful and proactive in dealing with issues that may arise

• Ability to organize, multitask, prioritize, ask for direction, and work under pressure

• Ability to maintain a punctual work schedule

• Proficiency in Microsoft Office Suite

• Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time

• Basic math functions such as addition, subtraction, multiplication, and division

Requirements:

• Basic understanding of sales principles and customer service practices

• Customer service focus

• Solid communication and interpersonal skills

• Experience with high volume calls

• Proficient in Excel, MS Word, MS PowerPoint

• Maintain a presentable and well-dressed appearance

Essential Job Functions:

• Ensure high levels of customer satisfaction through excellent sales service

• Assess customers’ needs and provide assistance and information on product features

• Remain knowledgeable on products offered and discuss available options

• Excellent written and oral communication skills

• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

• Team up with co-workers to ensure proper customer service

• Greeting customers with a positive demeanor

Non-Essential Job Functions:

• Keeping the work environment neat and clean.

• Ability to work independently and in a team environment with minimal supervision

• Ability to organize and prioritize with strong attention to details

• Participating in periodic team meetings

Other Duties/Responsibilities:

• Other duties can and will arise and you should be prepared to take on these challenges openly.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• East Haven, CT: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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