Job description

CEI’s client in the energy industry is seeking an Administrative Assistant to join their HR Help Desk team and serve as the first point of contact for employees, retirees and contractors to answer HR related questions and guide users through the Empower system.

This position will utilize the helpdesk technology to manage incoming phone calls and service requests, and escalate issues as needed.

Qualifications

• Experience with Support and Administrative Selection System (SASS)
• Minimum 1-5 years of work experience required.
• Prior experience in an administrative support or coordinator role.
• Advanced written and verbal communication skills.
• Proficient in Microsoft Office applications (Word, Excel and PowerPoint).
• Prior experience with SharePoint content maintenance preferred.

Responsibilities include:

• Support large HR processes as needed, such as Open Enrollment.
• Partnering with the Centers of Expertise (COEs) across HR to escalate issues and ensure timely resolution.
• Supporting all team members with routine, day to day, and administrative activities.
• Taking initiative to solve problems and bring issues to closure.
• Educating employees, retirees, and contractors on self-service options such as Digital Assistant and Knowledge Base.
• Demonstrating sound internal and external customer service.
• Performing a variety of technical administrative assignments requiring initiative, judgment and well- developed knowledge and skills.

Must pass the Company’s EEI Support and Administrative Selection System (SASS) test.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Health insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Akron, OH 44308: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SASS: 1 year (Required)

Work Location: Hybrid remote in Akron, OH 44308

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