Job Details

Provide customer service regarding collection issues, process, and review account adjustments, resolve invoice discrepancies.

Scope of Responsibilities:

• Monitor accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Communicate with previous clients and customers to request payment and arrange payment plans.
• Use credit bureau date, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers.
• Enlist the efforts of sales managers and senior management when necessary to accelerate the collection process.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Update client accounts based on payment or contact information.
• Maintain bookkeeping databases and spreadsheets, updating information as needed.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Skills and Qualifications:

• 2+ years of professional accounting experience
• Strong organizational skills
• Good listening skills
• Patience and stress management
• Experience working with computerized accounting systems.
• Strong communication skills
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices.
• Problem solving skills
• An associates degree or training in accounting and billing is preferred.

Benefits

• On the job training
• Medical, dental, and vision
• 401(k) after 1 year of service
• Paid time off.
• Opportunity for growth

Job Type: Full-time

Salary: $40,000.00 - $50,000.00 per year

Benefits:

• 
  401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• 
  Office

Schedule:

• 
  8 hour shift
• Monday to Friday

Ability to commute/relocate:

• 
  Columbus, IN 47201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• 
  Collection management: 2 years (Preferred)

Work Location: In person

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