Job description

Summary

The Account Representative position is responsible for the collection of delinquent auto loans through effective communication with past due borrowers. As an Account Representative you will identify problems contributing to account delinquency and offer solutions to resolve the delinquency including the negotiation of payment arrangements or available short and long-term payment alternatives as appropriate.

Essential Duties and Responsibilities

Primary responsibilities include, but are not limited to the following:

• Proactively pursue resolution of all assigned delinquent accounts in compliance with all UACC policies and procedures and all state and federal regulations including the Fair Debt Collection Practices Act.
• Demonstrate clear, concise and professional communication skills in all interactions with UACC customers
• Thoroughly understand and appropriately apply all available UACC collection tools and payment alternatives to minimize delinquency and credit losses.
• Ensure timely contact and effective communication with delinquent customers to ensure early problem detection and resolution to minimize delinquency and credit losses.
• Expedite payment of delinquent accounts by negotiating the use of electronic payment tools available to UACC customers.
• Prevent voluntary repossessions and other credit losses through effective negotiation and appropriate application of UACC collection and skip tracing tools.
• Thoroughly, accurately and professionally document all customer/collection contacts in the Company’s operating system.
• Demonstrate the effective and appropriate use of available skip tracing tools – including controlling expense and compliance with collection and confidentiality regulations – to minimize locate skip accounts and minimize losses.
• Meet or exceed established daily, weekly and monthly performance objectives for delinquency, credit losses, collection calls and as otherwise established by management.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clear, concise and professional written and oral communication skills.
• Strong negotiation, problem solving, and probing skills that are utilized in a professional manner.
• Good telephone communication techniques and ability to be on the telephone for long periods of time.
• Detail-oriented and strong organization skills.
• Effective time management skills and ability to prioritize and multi-task to complete daily tasks while handling both incoming and outgoing calls.
• Ability to meet goals and deadlines in a fast paced, performance driven environment.
• Self-motivated and dependable.
• Must have flexibility to work scheduled hours between 7:00 a.m. and 10:00 p.m. and weekends as needed.

Education/Experience

• High school diploma or equivalent.
• Minimum of 1 year experience in consumer collections and skip tracing in compliance with FDCPA requirements.
• Must have a solid recent work history.
• Clear, concise and professional written and oral communication skills.

Language Ability

• Ability to clearly and effectively communicate in writing, in person and by telephone, bi-lingual in Spanish OR Portuguese is Required.

Schedule

• Flexible to work between the hours of 7am to 10pm
• Current schedules available are 11am - 8pm and 1pm - 10pm; Monday - Friday
• 2 Saturdays a month based on business needs. Half day for the first Saturday worked in the month and last Saturday of the month will be 7am or 8am to 3pm.

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Fort Worth, TX 76137: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Required)

Language:

• Spanish OR Portuguese (Required)

Work Location: One location

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