Job description
Position: Program
Account Manager
Department: Kaleo
Reports To: VP, Clinical Solutions and Patient Access
Primary Function:
Manage all aspects of a single, high-touch account, while developing the client relationship. Responsible for ensuring program business rules are being properly executed, while addressing concerns or requests received from the field (manufacturer, physicians, sales force, pharmacies, etc.) within the expected timeframe.
Job Scope and Major Responsibilities:
Leadership responsibilities for the assigned account in delivering client support for HUB Services- Hold and conduct weekly meetings
- Manage assigned reports, meeting minutes, and agendas
- Creation and execution of business reviews
- Liaise with cross-functional internal teams to improve the client, patient, and prescriber experience
- Ensure the timely and successful delivery of solutions according to client needs, objectives, and timelines
- KPI oversight and day-to-day client deliverables
- Manage the open task list
- Assist with the operational management of end to end procedures
- Monitor, daily, the key operational performance matrix, and escalate concerning trends to the Operations Director
- Actively engage employees, clients, physicians, and pharmacies to proactively solve problems and ensure proper follow up
- Communicate with internal contacts, manufacturers, insurance companies, pharmacies and patients to achieve program goals
- Attend manufacturer meetings to support ongoing program development, as required
- Manage and oversee any program changes (including system enhancement)
- Build and maintain a strong, long-lasting client relationship
- Appropriately document all interactions within Asembia’s workflow system
- Additional tasks, as needed
Minimum Qualification Requirements:
- 3-5 years’ experience within the pharmaceutical industry
- Exemplary communication, organization, and time management skills.
- Ability to work independently or as a team
- Experience with Excel and PowerPoint
- Knowledge of the medical benefit and pharmacy benefit process
- Previous account management experience
- Bachelor’s degree
Asembia is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.
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