Job description

MSC Cruises, the world's third largest and fastest growing cruise brand is expanding its Charter team. The Account Executive for MICE & Charters is the direct, day to day contact for all MICE Group and Charter programs. This individual is responsible for quoting MICE groups, working with Revenue and Deployment, building the entire incentive program from start to finish, seeking out and securing new group and charter business, as well as maintaining current customer relationships. This role works hand in hand with the MICE & Charter Sales Manager to plan, develop and execute sales strategies to achieve annual sales goals and deliver flawless execution of incentive programs throughout the life of the group\/charter.

Several years experience working for cruise line or incentive house gaining Charter \/ MICE experience Position will be remote, but candidate must reside in South Florida area in order to commute and attend any required in-office meetings, as needed. Proficient knowledge of Microsoft Office Suite required; Proficient computer, technical and troubleshooting skills. PowerPoint Presentation and Excel experience is required Excellent communication skills; both oral and written Must possess analytical\/problem solving skills Ability to work in a deadline driven environment, balancing multiple priorities and able to work well under pressure with others High level of attention-to-detail required Have a positive can-do attitude and ability to thrive in a dynamically changing environment Have excellent interpersonal, organizational and team collaboration skills Overnight travel is required to attend sales meetings, seminar at sea, escorting Group & Charter programs onboard ships, and other trade events Reliable transportation and local driving maybe required Availability to work both nights and weekends as required Business acumen – maintain knowledge of market and competitive trends.

Fluent in English. Any additional language is considered an advantage

Bachelor's Degree or equivalent education preferred

Acts as a point of contact for incentive houses, corporate directs and brokers in the US.

Resolves problems and provides timely and professional follow-up Serves as liaison between the client, internal teams and department heads onboard to ensure flawless execution of charters while providing exceptional customer service to help create more repeat business for the company

Plans and coordinates customized events, special onboard programming and entertainment, unique food & beverage requests, production requirements, excursions, custom itineraries, and other items that may be consistent with the parameters of the client’s charter agreement.

Escorts day visits, site sailings with clients and corporate programs acting as the main contact onboard to ensure delivery of a flawless program execution which results in repeat business for the company.

Manages the execution of the entire onboard charter or group program.

Helps facilitate special requests by working with the appropriate department heads.

Assists Onboard Event Managers with any issues that may arise and ensures our team members onboard have correct information regarding function space for all events.

Tracks payments and invoices for Group and Charter Programs Coordinates fulfilment of collateral requests for trade shows and events

Provides supplemental coordination of marketing efforts on behalf of Corporate Sales Manager

Represents the company at trade shows and industry events as necessary

Helps build MICE data base and create HTML campaigns, exclusive promotions, and social media

Communicates promotional summary to assigned accounts on a weekly basis

Distributes marketing materials and digital assets to Incentive Houses when made available and upon request

Acts as a liaison between internal departments ensuring prompt turnarounds

Coordinates and\/or participates in ship tours and Seminar at Sea programs as assigned

Manages and tracks MICE marketing budgets. Assist with other responsibilities, as needed.

VISA REQUIREMENTS (if any)

US passport or green card

MSC is an everify employer Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.

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