Job Summary

Essential Job Functions

• Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases (has authority to make payment of assigned claims within prescribed limits).
• Adjusts all types of claims.
• Inspects damaged property and vehicles, and determines claims related damage.
• Estimates the cost of repair or replacement of damaged or stolen property and vehicles.
• Determines and reports on subrogation potential.
• Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items.
• Reports theft, fraud, and arson losses as required to state and industry agencies.
• Performs most duties on an individual basis, and work has a direct bearing on Management results.
• Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
• Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
• Performs other duties as assigned.

Education Requirements

High school diploma or equivalent required. Bachelor’s degree preferred.

Experience Requirements

Customer service experience required. Claim handling experience is a plus. Must achieve minimum passing scores on all claims training exams.

Special Skill Requirement

• Time Management
• Decisiveness
• Conflict Resolution
• Customer Service
• Strong communication
• Ability to quickly establish and build rapport with customers and peer

Physical Environment

Required job duties are normally performed in a climate- controlled office environment, but with exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions Excessive Noise Levels Chemicals Chemical/Biological Conditions Moving Mechanical Parts Areas considered dangerous Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.