Job description

REMOTE KOREAN-SPEAKING CUSTOMER SERVICE REPRESENTATIVES WANTED!

Connexion Point is an award-winning, tech-enabled healthcare services company specializing in customized contact center services. We’re one of the fastest-growing companies in the U.S. - 5 years in a row headquartered in Sandy, Utah. We help consumers make informed healthcare choices. We connect the healthcare industry to their consumers and consumers to their healthcare. Healthcare is complicated. We make it simpler.

Base hourly rate $16.00 + Benefits

• Benefits: Telemedicine, Vision, Dental, Employee Assistance Program
• Regular full-time year-round positions are available
• Lots of overtime at Time and a Half
• Flexible schedule
• Weekend Availability required
• Upward mobility in one of the nation’s fastest-growing companies!
• NO cold calling - inbound callers seeking your help and guidance!
• Be a part of the fastest-growing industry in one of the nation's fastest-growing companies - start your future career path today!

Position Responsibilities:

• MUST BE FLUENT IN BOTH ENGLISH AND KOREAN
• Use active listening and provided tools to determine the best outcome for your caller
• Utilize your customer service skills to guide your caller to their best outcome
• No cold calling! Inbound callers seeking your help and guidance!
• Must be a quick learner and able to multitask
• One call resolution
• Follow Quality Assurance guidelines & complete required compliance training
• Maintain punctual attendance
• Be a positive part of the cXp Team!

Position Qualifications:

• 1 year of CSR required / with knowledge of original Medicare & Medicaid - Preferred
• Successful completion of paid training
• Good/positive customer service practices
• Ability to multitask through various computer systems 5+ (which you will be trained on)
• Ability to type 45+ WPM - Preferred
• Good communication and active listening skills
• No felony convictions or recent misdemeanors involving theft, fraud, or threats of violence

The Broker Service Representative position is regular full-time employment.

Join the Connexion Point family!

At cXp/ Integrity Marketing, at all levels, and across all departments, our success is driven by the strength of our people.

We invest in our team’s human capital potential with mastery learning-based curriculum and facilitation, professional leadership development programs, licensing education programs, individual and group engagement metrics, and promotion from within policies.

At cXp, Integrity Marketing, we are solution builders and problem solvers.

We foster a sense of belonging and a culture of accountability, teamwork, communication, excellence, and problem-solving. We believe that when our team is strong, we can do incredible things!

#BrkKor1130

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Korean (Required)

Work Location: Remote

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