UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Administrator to join our team in Chico, California.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

The primary responsibilities of this position is as follows:

Department: ProIT
Reports To: Solutions Helpdesk Manager
FLSA Status: Full-Time / Non-Exempt

Purpose

The ProIT Administrator assists our Professional IT (ProIT) Multi-Function Printer team with Install/Break-Fix ticket processing, and other administrative tasks. This includes but is not limited to phone coverage, internal projects and/or tasks to be completed to aid the department with the daily workload. The Administration will be required to work with departments across all regions of UBEO, with offices spread across the continental US.

Responsibilities

• Assist with UBEO East/Central region MFP install tickets
• Assist with daily phone coverage / creating new break-fix tickets
• Assist Helpdesk Manager with daily departmental demands
• Assist with organizing and updating internal documentation
• Serve as liaison with other departments in the company to gather documentation and data for supporting the teams
• Document internal processes and procedures related to duties and responsibilities
• Data entry / audit on special projects / tasks
• Respond in a professional manner to any customer or sales rep request

Job Related Dimensions

• Can-do positive attitude
• Accuracy and attention to detail
• Able to work independently as well as collaborate with other ProIT team members and managers
• Independent time management and decision-making skills
• Proficient with Microsoft Office applications (Excel, PowerPoint, Outlook)
• Enjoy working with customers and external audiences
• Skill in preparing written communications and materials
• Ability to multi-task and adapt to changes quickly
• Typing skills to ensure quick and accurate data entry
• Self-motivated with the ability to work in a fast-moving environment

Qualifications

• High School Diploma or GED
• Associates Degree or Bachelors preferred
• 1 - 3 Years as a Lead or Supervisory role
• A valid driver’s license and good driving record is a must
• Excellent customer service skills
• Strong analytical and trouble-shooting skills
• Must be a self-starter
• Must be capable of working independently
• Ability to handle high stressful situations and thrive under pressure
• Impeccable Integrity and honesty
• Ability to take constructive feedback from Management, or Peers
• Willingness to learn new processes/practices, apply them and train others
• eAutomate training / experience
• Report Building / Support Metrics experience
• SharePoint / Office365 experience

Physical Demands & Work Environment

• Ability to sit at a desk for prolonged periods of time
• Ability to talk on the phone and work with various computer tools and applications
• Ability to type and compose written communication in various forms

Remuneration for this role: $18.00 - $24.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.