Job description

1. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness,
accommodation, courtesy, honesty, and professionalism.
2. Demonstrates good communication skills and helps ensure optimum communication between allshifts,
departments, and management.
3. Demonstrates positive Team spirit aiding other Team members as necessary toachieve required
standards of productivity and guest care.
4. Makes decisions in the best interest of the property and in compliance with all applicable policiesand
procedures.
5. Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance
with legal requirements, brand, and company standards.
6. Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next
shift.
7. Sells guest rooms and services available as appropriate with the understanding of yield management and
explaining the value techniques.
8. Supports marketing/sales/loyalty programs as required by the brand and Hawkeye Hotels.
9. Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public
areas.
10. Shows rooms to prospective guests.
11. Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest
messages thoroughly and accurately, and notifies guests of messages.
12. Ensures wake up calls are timely and accurate.
13. Demonstrates competence in use of the computer systems.
14. Takes and records advance reservations accurately and confirms as requested; knows status of reservations on
a daily and future basis.
15. Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift.
16. Maintains a clean and organized lobby and front desk area.

Requirements:

Must love interacting with people

Must have a warm and friendly demeanor

Must have a "can-do" attitude

Must be a team player

Must have reliable transportation

Hotel Front Desk experience is a HUGE plus!

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Crestwood, IL 60418: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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