Position Description

The Family Support Advocate is a field-based victim service provider who works as a part of the
overall Voice & Choice Team. The FSA is responsible for engaging and supporting caregivers
and families of child sex trafficking survivors with planning, accessing, and coordinating
resources, support, and services. The FSA will also act as a liaison between Traffick911 and
program partners to strengthen collaboration and best serve families. The FSA will be field
based and serve families in Dallas, Tarrant, Collin, Denton, Ellis and Rockwall counties for
clients and caregivers of any gender identification who have been affected by sex trafficking.
This position is primarily funded through a one-year grant with organizational plans to develop
long-term sustainability.

Major Areas of Responsibility

• Provide trust-based relational advocacy, emotional support, support services, and act as a

liaison to caregivers and families of sex trafficking survivors (ages 12-21), the Voice &
Choice team, and community support services.

• The FSA will play a pivotal role in connecting the caregiver with resources such as:

parenting classes, drug/alcohol/mental health treatment, counseling and therapy services,
support groups, legal services, family counseling, transitional housing options, job skills
training.

• Develop and facilitate support groups for protective caregivers and guardians.

• Act as a liaison between Traffick911 and program partners, such as child protective

services, juvenile justice, DA’s office and others, as needed, to increase collaborative efforts
and relationships.

• Collaborate with caregivers to develop skills and resources to promote a healthy, safe,

stable home environment; helping them to understand what their child has experienced.

• Responsible for traveling throughout all service counties for caregiver support meetings on a

weekly basis (often including nights/weekends).

• Help caregivers navigate the legal process of the investigation and prosecution of the

perpetrator(s) and assist them through that process, when needed.

• Encourage and offer resources for caregivers to address their personal trauma which may

affect their relationship with their child.

• Support adult clients and work with VCA to connect them to adult resources when needed

• Serve in rotation on a 24-hour Crisis Response Team as needed

- Team player - Collaborates closely as a part of the Traffick911 Empowerment Team with
Traffick911’s Vice President, Voice & Choice Program Supervisors, Voice & Choice Program
team to coordinate services for clients.

• Participate in community-based interagency multi-disciplinary team (MDT) that is

responsible for coordinating specialized services and a trauma-informed investigative and
prosecutorial process of trafficker; regularly communicating to a number of partners about
caregiver updates/status.

• The FSA is required to provide any helpful information, including concerns, about the

victim/family to the MDT care coordinator, other MDT agencies as they learn of it.

• Acquire and maintain deep knowledge of sex trafficking and trauma associated with this

abuse, evidence-informed practice, sociohistorical context, policy, research, and evaluation
methods relevant to case management and the child sex trafficking population, and shall
use such information to ensure excellence in service delivery

• Assume personal responsibility for her or his professional development and competence

and be enrolled in Trust-based Relational Intervention (TBRI) Caregiver training during their
first two years of employment (training paid for by Traffick911).

Required Knowledge, Skills, and Abilities

• Ability to have a flexible schedule; often working nights and weekends
• Ability to work in fast-paced, intense, high-pressure environment

- Excellent attention to detail and dexterity to manage multiple clients simultaneously
- Demonstrated ability to communicate (emails, texts, phone calls) clearly, timely and

operates on Apple laptops.

Education and Experience

• Bachelor’s degree required (Masters preferred) with at least eight years of relevant

professional job experience.

• Professional experience working with a vulnerable/high-risk youth population with complex

trauma preferred.

• Experience working with child sex trafficking survivors, adult sex trafficking survivors, victim

services, juvenile services, CPS, and/or domestic violence preferred.

• Experience with Apricot Essentials case management software or similar case management

software preferred.

Critical Qualities

• Adhere to Traffick911’s Core Values and Code of Ethics (https://www.traffick911.com/about-us)
• Mature Christian faith
• Professional
• Humble and resilient
• Pursues excellence
• Culturally aware and appreciative of differences
• Strong work ethic
• Innovative problem solver
• Ability to build trust and strong partnerships with others
• Courageous in pursuing opportunities and challenges
• Tenacious in achieving goals

Physical Demands

Job will be performed in Traffick911 office in Addison, TX as well as traveling to various counties
surrounding Dallas/Fort Worth. Reasonable accommodation can be made to enable people with
disabilities to perform the described essential functions.

This employee may be called upon to serve in rotation for 24 hour on-call Crisis Response
Team and will need to be able to respond within 60-90 minutes to first responder requests. Must
be able to function and report for duty when awakened in the middle of the night.

Benefits and Salary

• Traffick911’s benefits package includes group medical, dental and vision insurance, and

401k; paid holidays, extended vacation time for ample self-care, and sick leave.

• Crisis Response Team members are compensated additionally for each day on call.
• Traffick911 encourages self-care for all employees and will fund the co-pay for personal

counseling.

Job Type

Full-time exempt