Job description
Toledo Finance seeks an experienced and motivated loan and collections specialist to join our dynamic collections team. Your duties will include processing loan applications, reviewing account alterations, resolving customer payment concerns, and collecting overdue payments.
The role requires someone who can balance maintaining trustful relationships, account gain, and guaranteeing timely payments. You should possess outstanding communication and negotiation skills and in-depth knowledge of laws and policies related to debt collection.
Responsibilities:
- Supervise assigned accounts to identify unresolved debts.
- Develop effective repayment plans.
- Follow-up with customers on overdue accounts.
- Oversee all monthly payments.
- Research and implement effective collection techniques.
- Perform all administrative duties related to ensuring office efficiency.
- Create monthly credit records.
- Respond to customer account queries in a timely and professional manner.
Requirements:
- High school diploma or equivalent qualification required.
- A minimum of 2 years experience in a similar role.
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Highly skilled in negotiation.
- In-depth knowledge of laws and policies related to debt collection.
- Good administrative skills.
Job Type: Full-time
Salary: $10.95 - $12.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- Monday to Friday
Supplemental pay types:
- Monthly bonus
Ability to commute/relocate:
- Brownsville, Tx: Reliably commute or plan to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Required)
- Collections: 1 year (Required)
Work Location: One location
Job Type: Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
Physical setting:
- Office
Schedule:
- Monday to Friday
Supplemental pay types:
- Monthly bonus
Ability to commute/relocate:
- Brownsville, TX 78521: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
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Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Physical setting:
- Office
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Brownsville, TX 78521: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
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