Job description

WHO WE ARE:

Romanoff Renovations is a nationally recognized and awarded provider of flooring installation services for the nations' largest big-box retailer. Established in 1974 and headquartered in Atlanta, GA, Romanoff Renovations has 46 offices located throughout the East and West coasts. We are proud to be named an industry trailblazer in innovation, service, and commitment to the community.

JOB SUMMARY

The Customer Service Representative is responsible for creating and maintaining a positive relationship with customers, installers, office managers and The Home Depot within the designated regions. This role will be responsible for all aspects of customer service through managing work orders and providing day to day support to installation crews and customers. Receives, inventories, and dispatches rolled carpet goods and supplies based on daily production schedule in most cases by operating a forklift. First responder to issues reported by stores, installers, customers, or those found on routine jobsite inspections. The position reports to a Site Operations Manager (SOM).

ESSENTIAL FUNCTIONS:

• Monitor flooring installations, act as the liaison between The Home Depot stores, customers, subcontractors, vendors, sales associates, and other personnel.
• Assist with maintaining Installation Crews’ Yield Capacity and Settings
• Process requests for estimates/HDMS liaison questions and follow up with appropriate personnel
• Maintain Installer Engagement, monitor day to day installer flow to ensure delivery of services to customers in a timely manner. Inform customers and installers of any changes or issues with a work order
• Work with District Site Operations Managers (DSOM), Site Operations Manager (SOM) or Assistant Site Operations Managers (ASOM) on assistance with Installer recruitment and retention
• Train installers on RR systems and processes
• Provide customer service assistance to local site operations manager and customers. Take appropriate action to resolve all customer issues in a timely manner
• Coordinate receipt of material, installer pick up, and scheduling all work orders
• Process Incoming Order Review
• Push Schedule Incoming Orders with customers and installers
• Maintain Push Schedule Worklist and Aging Report, completing tasks by due dates
• Service Tickets: work with the DSOM, SOM and/or ASOM to schedule/coordinate service tickets.
• Communicate with customers to set expectations and manage the entire work order process
• Assist DSOM, SOM or ASOM with Escalated Tickets
• May be required to perform jobsite inspections and/or Store visits whenever necessary
• Will require travel to field offices to provide onsite support as needed.
• Continue building strong, positive relationships between The Home Depot and Romanoff Renovations
• Daily Warehouse duties
• Adherence to SOPs
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Must be eighteen years of age or older.
• Must be willing to submit to a background check.
• Must be able to submit proof of employment eligibility.
• Able to life 75 lbs.– 100 lbs.

PREFERRED QUALIFICATIONS

• Previous experience in warehouse, construction, distribution, logistics, or customer service
• Forklift Certification/License
• Strong verbal and written communication skills
• Strong customer service skills, ability to provide a positive and professional experience

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES

• Safety Management
• Documentation Skills
• Equipment Maintenance
• Inventory Control
• Dependability and Initiative
• Handles Pressure
• Coordination
• Organization
• Strong computer skills
• Ability to work independently
• Self-starter and team player
• Results-driven and goal-oriented attitude

PHYSICAL ACTIVITY

• Constant standing/bending/walking up to 6 hours
• Lifting 75lbs occasionally
• Constant use of hands
• Sitting up to 4 hours

BENEFITS

• Medical, Vision, Dental Insurance
• Bonus Program
• 401k with Company Match
• Paid Holidays
• Personal Time Off
• Earned PTO for Community Service

Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

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