ABC Assistant Store Manager

FLSA Status: Exempt

Pay Grade: GN 09

Minimum Compensation: $36,677.00

Maximum Compensation: $62,092.00

Department: Board of Alcoholic Beverage Control

Last Revised: June 1, 2021

GENERAL STATEMENT OF DUTIES

Under the direct supervision of the System General Manager and System Assistant General Managers, performs administrative and managerial work to direct the operations of the local ABC system.

DISTINGUISHING FEATURES OF THE CLASS

An employee in this class plans and directs the regulatory and retail operations of the local ABC system. Work includes the use of a computer, point of sales system, and inventory control system. The employee may consult general statutes, the ABC Commission website, ABC store policies, and other ABC System employees to resolve questions and technical issues. Work is complex, with an emphasis on assuring operations follow ABC Commission regulations. The employee must make decisions that impact daily operations and implement best practices, procedures, and policies. Work also involves the recruitment, selection, and training of personnel. Develops and implements approved work plans, reviews work progress and recommends or takes action to adjust work effort to meet objectives. May perform work duties similar to subordinates. Work is performed under the direct supervision of the ABC System General Manager and Assistant General Managers. Work in this class is considered non-exempt under the Fair Labor Standards Act.

DUTIES AND RESPONSIBILITIES

• Performs all duties of the Sales Associate position, plus the following additional duties.
• Plans and prepares work schedules and assigns subordinate employees to specific duties.
• Identifies and schedules part-time employees to supplement full-time store staff as needed.
• Coordinates and participates in sales activities and prepares, or directs employees in preparing all sales activities.
• Documents performance of subordinate employees and participates in employee performance reviews.
• Participates in and/or supervises employees engaged in sales duties with both retail and mixed beverage customers, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions, and performs work of subordinates as needed.
• Prepares requisitions for merchandise and supervises receipt of merchandise into store inventory.
• Ensures compliance of employees with established security, sales and recordkeeping procedures and practices.
• Answers customers' complaints or inquiries.
• Locks and secures store.
• Reconciles employees' sales receipts and prepares and submits bank deposits.
• Reviews price sheets to note price changes and sale items.
• Rings up sales and totals purchases on cash register.
• Enters mixed beverage customers' orders in computer system.
• Pulls and processes bottles from stock on hand to fill mixed beverage customers' orders.
• Collects cash, check, or charge payment from customer and makes change for cash transactions.
• Evaluates customers for possible impairment and ensures that purchasers are over 21 years of age.
• Offloads trucks and transfers inventory from trucks to storage area and from storage area to sales area.
• Stocks shelves and fronts bottles on shelves.
• Consistently participates in loss prevention efforts by watching for shoplifters.
• Counts money in cash drawer at beginning and end of work shift.
• Records daily transaction amounts from cash register to balance cash drawer.
• Verifies items sold match items rung into register.
• Uses electronic scanner to record price.
• Monitors checkout stations to reduce customer delay.
• Audits cash register tapes.
• Assists in building of displays.
• Updates product rebates.
• Ensures that all store restrooms, parking areas, and grounds remain clean at all times.
• Performs other duties as assigned.

RECRUITMENT AND SELECTION GUIDELINES

Knowledge, Skills and Abilities

• Knowledge of ABC store operations, inventory control, and procedures.
• Interpersonal customer service skills.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to read and comprehend complex instructions, correspondence, and memos.
• Ability to write complex correspondence.
• Ability to effectively present information to customers.
• Ability to exercise discretion and judgment to resolve customer complaints and service issues.
• Ability to work with ABC System management.
• Ability to supervise and direct the work of subordinates at the ABC System.

Physical Requirements

Work is performed in a controlled climate environment with little or no exposure to natural elements or hazardous conditions. Visits to field sites or driving a vehicle more complex than a standard automobile may be required. Work in this position is described as medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical activities include climbing, balancing, stooping, kneeling, crouching, lifting, reaching, standing, walking, fingering, grasping, feeling, talking, hearing, and repetitive motions. The employee is required to have close visual acuity to perform accounting, transcription, extensive reading, visual inspection of small defects or parts, operation or inspection of machines, operation of a computer, and preparation and analysis of data and figures.

Minimum Education and Experience

High School Diploma and vocational training in retail sales with at least two years of retail sales of experience is required. Associates degree in business or related field with at least one year of management experience in retail is preferred. ABC system experience is preferred.

Special Requirements

North Carolina Driver License.

Special Requirements

Disclaimer: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.