Job description

Job Summary

IN-PERSON JOB! The Triad Care, Inc. wellness program coordinator(s) will support a portfolio of client accounts and serve as the day-to-day point of contact and on-going relationship manager to businesses around the Triad. Account managers directly support health coaches working in the field. This includes scheduling, inventory maintenance, and coaching follow-up needs. Account managers are responsible for overseeing wellness plan programs, including summaries, scheduling, success stories, and reporting support.

Supervisory Responsibilities

• None

Duties/Responsibilities

• Coordinating Health Coaching Programs: Organizing, scheduling, and communicating dates and times for health coaching wellness visits with client contacts, health coaches and program participants.
• Client Point of Contact: Function as a point of contact for client needs, with an emphasis on building positive, long-lasting business relationships.
• Patient Visit Scheduling and Reminders: Contact selected health coaching participants to schedule initial visits, reschedule visits as needed, and contact Triad Care, Inc. clients with a list of non-compliant participants. Send visit reminders to clients, health coaches and participants in advance of visits.
• Wellness Plan Compliance and Reporting: Generate routine compliance reports and complete necessary follow-up. Coordinate and participate in monthly, quarterly and/or yearly program reporting. Coordinate and facilitate off-cycle health screenings.
• Quality Assurance and Inventory Management: Perform quality assurance testing on point of care testing supplies; Maintain and disperse adequate inventory for products used for health coaching programs.
• Remote Monitoring Liaison: Serve as a liaison between health coaching participants and remote blood pressure and/or remote blood glucose monitoring systems. Provide information and education to health coaches working with programs utilizing remote monitoring services.
• Onsite Support: Provide administrative or clinical support for onsite clinics and events.
• Data Entry Support: Assist with data entry and entry verification as needed.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Exceptional organization and attention to detail.
• Time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and escalate issues when necessary.
• Ability to function well in a fast-paced, and potentially stressful, environment.
• Proficient with Microsoft Office, especially Microsoft Excel.
• Flexibility in working hours, based on business needs.
• Ability to consistently, independently produce accurate work.

Education and Experience

• High school diploma or equivalent.
• At least two years related experience required.
• Experience in the medical field preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Periods of standing, assisting with inventory, packing or clinics.
• Must be able to lift up to 25 pounds at a time.

Travel Requirements

• Must be willing and able to travel to Triad Care, Inc. events to assist with clinical or administrative tasks.
• Occasional overnight stays may be required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Triad Care, Inc. follows CDC Guidelines.

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: One location

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