Job description
Great benefits. Competitive pay. We know these are some of the things people look for in a job.
But if you’re the kind of person who also cares about making an impact and serving our nation’s wounded warriors and their families, then you’re exactly the kind of person we’re looking for. When you join Wounded Warrior Project, you’re committing to making a difference. We make a commitment to you too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.
At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:
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A flexible hybrid work schedule (3 days in office, 2 days’ work from home)
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Full medical, dental and vision coverage for both teammates AND family members
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Competitive pay and performance incentives
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A fun, mission focused and collaborative team environment
A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.
The Wounded Warrior Project (WWP) Warrior Experience Coordinator provides administrative and logistical support to the Warrior Experience team and assists in efforts related to ongoing program initiatives including enhancements and post implementation management resulting in an enhanced, cohesive, and personalized Warrior experience.
DUTIES & RESPONSIBILITIES
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Provide administrative and logistical support to the Warrior Experience team.
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Assist with cross-functional work groups to achieve defined outcomes and other critical programs to meet warrior needs and improve the Warrior’s experience.
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Track, compile, and synthesize outputs from work groups.
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Assist team’s efforts to collect ideas and feedback, negotiate outputs, ensure recommended changes meet cross functional needs and ensure appropriate and timely communications across the organization.
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Synthesize the ideas generated in work groups.
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Participate in rollout of initiatives.
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Coordinate the scheduling, facilitation, and action items for work groups led by the Warrior Experience team.
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Assist in the development of presentation deliverables related to initiatives.
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Assist in the management of Warrior Experience initiatives including status updates and progress.
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Provide administrative and logistical support for collaborative Warrior Experience initiatives to ensure progress.
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Work closely with the Warrior Experience team to ensure updates, communications, etc. are aligned with key stakeholders.
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Maintain and catalog documentation for Warrior Experience team’s business processes, communications, and reports.
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Establish working relationships and collaboration with all Wounded Warrior Project teammates to integrate and align Warrior Experience within the overall organization goals.
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Other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
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Demonstrated computer proficiency using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint, and Teams.
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Highly effective communication skills, orally and in writing, to a range of audiences. Strong relationship management skills with a good understanding of people. Demonstrated ability to adapt communication style and approach depending on the individual.
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Effective operational and problem-solving skills.
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Demonstrated ability to assist multiple activities with varied deadlines and deliver on time.
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Demonstrated ability to work pro-actively in a dynamic, fast paced environment.
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Strong organizational and time management skills. Ability to quickly adapt to changing priorities and ensure deadlines are met. Detail oriented with strong follow-through skills.
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Demonstrated critical thinking skills with the ability to analyze complex information and recommend creative, practical, and high-impact solutions. Proactive problem solver.
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Demonstrated working understanding of Salesforce.
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Demonstrated Customer Experience expertise.
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High energy level. Self-starter. Demonstrated initiative. Strong work ethic coupled with enthusiastic and passionate approach to one’s work.
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Unequivocal commitment to the highest standards of personal and business ethics and conduct.
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Mission-driven, guided by core values, and a pleasure to work with.
EXPERIENCE
Requirements
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Two years of experience providing administrative support.
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Two years of experience working with teams to solve problems and improve processes.
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One year of experience with executive level communication and/or presentations.
Preferences
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Two years of experience with program integration activities and implementing initiatives.
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One year of experience working with Salesforce.
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One year of experience with WWP Programs.
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One year of experience working with a VSO/MSO/NFP.
EDUCATION
Requirements
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Associate degree in relevant field. Equivalent combination of education, experience, training, and certifications may be considered in lieu of degree.
Preferences
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Bachelor’s degree.
WORK ENVIRONMENT/PHYSICAL DEMANDS
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General office environment, temperature controlled.
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Up to 5% travel.
We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes: Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, and Bereavement Leave.
For New York Applicants: The estimated hiring range for this position is between $51,250 - $77,280 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
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Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.
Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."
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