To ensure efficient operational and financial running of Inbound and Outbound functions of the Service Centre through effective leadership and management, within corporate guidelines and agreed budget, ensuring excellent customer care. Act as a Leader within the site, driving the correct behaviours and as result delivering continuous improvement. Role identified as a key in developing future Service Centre Managers.

• All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix

• Ensure that labour cost of Inbounds and Outbound activities as described in the budget template fall within targeted costs through the implementation of robust control mechanisms
• Ensure that overheads are contained within the monthly budgetary limits
• Ensure Service Centre compliance to standard operating procedures, contractual requirements through the achievement of the pre-determined KPIs
• Ensure all aspects of customer care are maintained to achieve customer satisfaction
• Monitor productivity performance and agreed KPIs with Service Centre Manager in all areas of responsibilities and ensures targets are met or exceeded
• Ensure the maintenance of warehouse optimisation activities to reduce Inbound and Outbound costs and maximise efficiency.
• Effectively implement all inventory management procedures related to Inbound and Outbound processes in line with company guidelines, working in partnership with the Inventory Manager.
• Ensure that Inbound and Outbound departments meet all H&S requirements and Direct Reports are aware of their responsibilities.
• Ensure that statutory requirements of all regulatory bodies are complied with.
• Monitor compliance to standard operating procedures
• Provide effective leadership and motivation through regular team briefings
• Provide prompt feedback to queries raised by other departmental managers and acts swiftly to warehouse service issues raised by customers
• Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.
• Recruit, train and develop all direct reports, maintaining appropriate liaison with Human Resources department, with a view to support site succession plans.
• Through specific focus ensure that site picking accuracy levels are above or at National Target agreed within the KPI as well as understand the drivers of any error rates.
• Assume responsibility for site operation in Service Centre Managers absence.

  Knowledge, Skills and Experience Required:

  Job Knowledge

  Any prior knowledge of the following would be highly advantageous:

  • Warehouse procedures
  • Inventory Procedures
  • Security Procedures
  • Audit Trails

    Key Dimensions:

  • Direct Reports
  • Departmental costs

  Key Working Relationships:

  • Service Centre management and colleagues
  • Regional personnel
  • External customers

  Level of Decision Making:

  • Make recommendations for the improvement of processes and procedures
  • Implementation of corporate processes and procedures in a consistent manner in line with company requirements
  • Make recommendations for improvements in area of responsibility
  • Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre Manager

  Additional Information:

  • All management roles within the Service Centre will need to be “on call” for emergency orders
  • All management roles within the Service Centre will need to participate a weekend working rota
  • An agreed element of flexibility may be required.
  
  

Leadership

Keeping the organisations vision and values at the forefront of associate decision making and action

Customer Focus

Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. (This competency refers to both internal and external customers/clients)

Developing Self and Others

Develops self, other colleagues and teams to optimise potential and support the achievement of business objectives

Managing Change

Welcomes change as part of working life and actively looks for ways to improve business performance

Decision Making

Analyses and interprets data and situations to make informed business decisions

Alliance Healthcare Mission Statement:

Through the passion of our people, we will be the most effective, responsive and flexible healthcare solutions company in the UK providing first class service and logistics to our customers.

Alliance Healthcare is a leading international provider of pharmaceutical wholesale, offering innovative added-value services to independent pharmacists and pharmaceutical manufacturers across Europe and beyond. It also supports a large network of independent pharmacies across Europe.

Alliance Healthcare is a member of AmerisourceBergen