Fairfield Automotive is opening a brand new Volkswagen Dealership in Fairfield, California. We’re driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We demonstrate Unwavering Ethics - Do it right or fix it fast. We are Collaborative - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection.

At Fairfield Automotive, we believe that Work-Life Integration is more than just a catchphrase. Our dealership will be closed on Sundays because we know family time is the most important time.

Our new home is getting a new look-we think it will be the nicest Volkswagen Center in Northern California, equipped with state-of-the-art employee and guest amenities. Our organization is a place with limitless advancement opportunities...if you’re looking for a home, not just a job, we hope you will consider Volkswagen of Fairfield.

We Offer:

• A competitive compensation package that rewards high-performers

• Employee pricing and incentives

• 401(k) with company match

• Medical, Dental, and Prescription coverage - active on the 1st following 30 days of employment

• Company-paid Life Insurance

• Paid time off

As a Service Manager with Volkswagen of Fairfield, you are expected to be an experienced professional with complete operational understanding of current and advanced fixed operations including Service Drive Process, Shop Structure & Operations, Service BDC Integration, and Superior Customer Relations Skills. The Service Manager must possess strong leadership and coaching skills, the ability to operate the department at maximum efficiency, controlling expenses, building customer loyalty, nurturing team member enthusiasm, setting and achieving financial objectives, maintaining adequate records, and at all times providing an exceptional customer experience.

The successful candidate will do the following:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Punctual and regular attendance.

• Responsible for the Service department customer satisfaction scores, which must be maintained at or above the manufacturer’s benchmark level.

• Maintain departmental compliance with manufacturer warranty and policy procedures.

• Ensure an efficient team environment, support Shop Foreman with providing correct work mix.

• Ability to correctly set and maintain team budgets to meet store gross profit expectations.

• Meet with Service Advisors regularly to review goals/objectives. Develop and support action plans to help the Service team achieve their goals/objectives.

• Advanced knowledge of fixed operations, management, and wholesale relations.

• Responsible for Service Department metrics including Shop targets on Comebacks, Productivity, Efficiency, CP/RO ELR targets, and CP hours per RO targets.

• Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times. Promptly follow-up with customers and fully answer their questions and address their concerns.

• Address customer complaints immediately.

• Follow company-approved operational procedures, including plate, key, and lot management procedures.

• Continually maintain and upgrade “Product Knowledge” of the products and services the company sells and of “competing” products and services.

• Ensure all service areas present a neat and clean image in accordance with Schomp and the manufacturer’s expectations.

• Oversee safety standards to ensure that the service area and shop comply with safety policies and OSHA guidelines. Routinely inspect all areas to maintain a safe environment.

• Understand, keep up to date and comply with federal, state, and local regulations.

• Strive for harmony and teamwork with all other departments.

• Responsible for customer data privacy; keeping computers and files protected.

• Create departmental schedules ensuring coverage to meet business needs.

• Recruit and train new team members of departmental processes.

• Responsible for continued development and training of departmental employees.

• Provide regular coaching to employees, allow an opportunity for feedback, correct poor behavior, follow performance management standards.

• Practice safe work habits, and follow the company’s safety policies.

• Perform other duties as may be assigned by management.

• Model professionalism and approach all situations as a representative of the company

• Adhere to the Company’s Core Values

Required Skills and Knowledge:

• Excellent communication skills are required.

• Must be self-motivated with an ability to manage and organize time and activities.

• Must maintain a professional appearance and follow brand dress code.

• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.

• The self-concept of a professional should be coupled with concern for quality service and customer satisfaction.

• Demonstrate high character and achieve high results.

• Excellent process orientation and extremely accountable for self and sales operations.

• Possess outstanding work ethic.

• Superior customer service skills.

• Maintain effective team member relations.

• Ability to maintain emotional control in stressful situations.

• Able to use/learn to use: ASR, Xtime, dealer DMS system, Microsoft Office Products, Google Suite, and other software products as required.

• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.

• Willing to submit to a pre-employment background check, MVR check, and drug test with results that are consistent with Company hiring standards.

Education, Experience, and Certification:

• Three years’ experience as a Service Manager is preferred.

• Experience implementing new policies and procedures to grow the profitability of the Service Department.

• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.

• Must possess and maintain a valid driver’s license.

• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

• Ability to drive manual transmission vehicles.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak clearly so listeners can understand, as well as the ability to understand the speech of another person.

• Adequate physical ability including sufficient manual dexterity, including the ability to operate computers, tablets, phones, key-boxes, and other office machines to perform the required job functions.

• Visual acuity to see details of objects that are less than a few feet away. Requires extended screen time, including reading and entering information on multiple computer screens.

• Must be able to sit or stand in a stationary position for extended periods of time.

• Must be able to climb into and out of cars numerous times each day.

• Requires frequent reaching, bending, repetitive hand movements, twisting, standing, walking, sitting, squatting, pushing, and pulling exerted regularly throughout a regular work shift.

• Requires frequent lifting and carrying items weighing up to 20 pounds unassisted.

• Ability to work in extreme weather conditions in both summer and winter.

Work Environment:

• This position operates in a professional dealership environment.

• Evening and Saturday work will be required. Scheduled shifts will be determined by the manager, with rotating shifts throughout the workweek.

• Must maintain a clean, safe working environment at all times.

Volkswagen of Fairfield is an Equal Opportunity Employer

The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $96,000.00 and $120,000.00 annually. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.