Job Description:

Role Summary/Purpose:

The role of Digital Deposit Fraud Prevention Manager will drive the development of the digital aspects of the Consumer Bank Credit SHIELD Transformation program – creating industry-standard real-time digital deposit fraud controls for Synchrony Bank. This critical role in the launch of future transactional deposit banking products & fast money movement services will direct the development of the new real-time digital fraud controls & closely collaborate with business partners to ensure creation of “win-win” outcomes for the business and consumers. The solutions once implemented will ensure appropriate solution scalability and optimized business rules to maximize digital detections effort within Synchrony’s chosen risk appetite.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities

• Act as SHIELD digital deposit fraud Lead & subject matter expert, developing & defining digital fraud user stories to enable industry standard fraud controls for current & future product & services launches (e.g. transactional banking, fast money movement & other new product & services.)

• Provide independent leadership & strategies to leverage new as well as existing AI & Machine learning based deposit fraud detection and mitigation solutions, alert and case management workflow and automated reporting.

• Own the development, implementation, and ongoing execution of periodic digital fraud risk assessments to ensure appropriate controls environment.

• Direct a small team of exempt level Business Analyst (BA) resources in an Agile development environment to maximize digital fraud detection efforts within Synchrony’s defined risk & regulatory appetite.

• Collaborate with 3rd party vendors and Synchrony internal stakeholders to leverage relevant new and existing data to continually optimize fraud controls with a goal to minimize false positive rate, decrease losses, enable business growth and enhance the customer experience

• Act as liaison with business product owners & technical partners to provide digital deposit fraud subject matter expertise in support of Agile development processes

• Cultivate & collaborate with stakeholders on new digital deposit product & controls approval & ongoing compliance.

• Ensure solution compliance with SYF Bank Fraud Policies, Model Risk Management & regulatory requirements

• Drive ongoing enhancements to training, communications and procedures that impact Fraud Analytics, Operations and other aspects of the Service Line fraud functions

• Proactively research and identify areas of opportunity for digital fraud performance improvement, working closely with Analytics & Fraud Operations team to identify recent fraud patterns, trends and rings.

• Prepare and deliver Executive & Senior Mgmt presentations to share results, drive new Strategy buy-in and facilitate informed decisions.

• Serve as stand-in leader for Consumer Bank Credit and Fraud as needed.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• 5+ years of overall financial services & 3+ years Digital deposit fraud expertise, best practices & development experience

• 3+ years experience with deposit fraud systems, transactions, and vendor tools – such as AI/Machine learning, Fast money movement wire/P2P/ACH, DataVisor, Lexis Nexis and the like.

• 3+ years experience with deposit industry operating rules and standards across payment networks (e.g. VISA, Mastercard, Zelle, etc.)

• 3+ years people management experience, in directly managing a team of fraud risk analysts and other supervisors

• 1+ year experience working in an Agile development process environment

Desired Characteristics:

• Proven ability to research and analyze complex business problems, clearly communicate recommendations and apply process & technology to solve them.

• Extensive familiarity with deposit product fraud taxonomy and associated fraud trends, particularly in non-customer facing or digital channels

• Highly knowledgeable of Consumer Banking deposit fraud compliance and related regulations

• Experience with business case development for fraud enhancements based on emerging threats

• Results driven, strategic, conceptual, and innovative thinker with a common-sense approach to resolving problems

• Analytical/critical thinker

• Experience with business risk and control best practices

• Customer experience focused

• Strong teamwork, communication and networking skills

• Ability to communicate clearly and concisely, both orally and in writing

• Motivated, self-starter with strong problem-solving skills

• Ability to balance multiple priorities and meet deadlines

• Ability to work on multiple ongoing projects with minimal oversight

• Track record of exceeding expectations and delivering on-time

• Familiarity with Consumer Banking laws & regulations (can include items such as ID Theft Red Flags, Vulnerable Americans, KYC/CIP/EDD/Patriot Act, Reg. CC, NACHA, UCC, FCRA and other related governing rules/guidelines)

• Strong awareness and understanding of emerging technology trends, and their applications to fraud prevention, detection and response.

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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