Job description

Second Harvest Food Bank of Northwest North Carolina is seeking an experienced Volunteer Programs Manager to join us as we work to help increase food security across our region. Our organization is heavily volunteer dependent and this position, along with so many others on our team, is mission-critical.

If you are passionate about serving the community, enjoy engaging volunteers, and are looking to become part of our incredible organization, we want to hear from you. Please submit your resume in response to this ad.

Job Description

JOB TITLE: Volunteer Programs Manager
REPORTS TO: VP – HR & Org Development
SUPERVISES: Periodically Departmental Volunteers
FLSA STATUS: Full-time, Exempt
DATE: September 2022

MISSION FOCUS: Second Harvest depends on over 6,000 volunteers annually to complete its mission across the 18 counties of northwest North Carolina. There exists the opportunity to grow significantly this volunteer workforce to enhance our work. The Volunteer Programs Manager supports this by recruiting, engaging, educating, and helping to ensure volunteers have a top-tier experience before, during, and after serving with our team. The primary responsibility for this team member is to foster passion in prospective and current volunteers toward joining us to do their part to end hunger in our communities.

PRIMARY RESPONSIBILITIES:

Justice, Equity, Diversity, and Inclusion

• Application of an equity lens, and a clear understanding of the importance of justice, equity, diversity, and inclusion in all aspects of service to volunteers and in relationships with our partners, fellow SHFB team members, and the community at large.
• Completion of trauma resiliency training and application of a trauma-informed perspective to volunteer programs management required.

Program Management

• Develop strong relationships within the community to foster a positive image that leads companies and individuals to make Second Harvest their volunteer destination of choice.
• Work closely with local schools, faith communities, nonprofit organizations, and local businesses to organize volunteer opportunities.
• Partner with all Food Bank departments to plan and execute volunteer projects both onsite and offsite, ensuring that each project has the appropriate number of volunteers and materials.
• In partnership with VP – HR & Organizational Development and external consultant conduct quarterly internal training on volunteer stewardship, experience, and management.
• Provide tours to prospective and current volunteers as needed.
• Develop a meaningful volunteer recognition program.
• Ensure ongoing stewardship of volunteers with the goal of transitioning them to become donors as well.
• Evaluate volunteer satisfaction and volunteer program effectiveness annually and recommend\implement approved enhancements.
• Support Saturday Distributions with volunteer check-in and by serving as a staff volunteer through the duration of the event at least one time every other month (6 times per year total).
• Develop and execute volunteer orientation and onboarding experience.
• Assist in the launch and continual support of the Volunteer Ambassador team.
• Build relationships with other Feeding America Network partners and nonprofits in our area with thriving volunteer programs and where applicable implement successful strategies learned from these partners.

Administrative Functions

• Provide support to the Guest Services team as they update Sign-Up Genius (or other software used for this purpose) information, produce, and distribute weekly volunteer schedules and monthly reports, and provide monthly training on volunteer stewardship to this team. Serve as backup for the Guest Services team on these duties as needed.
• Report any problems or accidents involving volunteers to the Safety Coordinator or

Human Resources team.

• Serve as a primary point of contact for the cross-departmental team responsible for producing volunteer policies and procedures including but not limited to the volunteer handbook, and job descriptions.
• Partner with team members across the organization to determine and introduce new volunteer opportunities.
• Partner with the VP – HR & Organizational Development for annual budget creation and management throughout the fiscal year.

General

• It is important to note that this job description is meant to be a snapshot of the responsibilities for this position and not a comprehensive list of duties. It should also not be understood as a contract of employment.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Minimum of three (3) years of experience in a volunteer programs management role in a large non-profit organization.
• Demonstrated project management experience preferred.
• Commitment to the mission and vision of Second Harvest Food Bank of Northwest NC.
• Ability to communicate well both orally and in writing. Must speak English fluently,

Spanish a plus.

• Must have previous experience speaking to large groups.
• Ability to effectively utilize Microsoft Office software primary including Outlook, Word and Excel, and ability to learn and master other computer software programs such as

Sign-Up Genius, Ident-a-kid, and others as necessary.

• Excellent teamwork, interpersonal, and relationship-building skills.
• Ability to maintain good working relationships with fellow employees, volunteers, and partner agency personnel.
• Self-starter requiring minimal supervision with the ability to also be a highly functioning member of a team.
• Relationship builder with flexibility and finesse to manage by influence.
• Ability to perform well in a fast-paced, ever-changing environment where flexibility and resourcefulness to quickly execute solutions to everyday challenges is paramount.
• Sincere commitment to working collaboratively with all individuals and groups, including staff, board members, volunteers, donors, agencies, vendors, and other supporters.
• Commitment to justice, diversity, equity, and inclusion understanding that all people and perspectives hold value, and elevation of the historically marginalized is crucial for thriving communities.

ADDITIONAL REQUIREMENTS:

• Must join and actively participate in the local PRAVA chapter.
• Must be able to travel by plane and automobile to attend meetings and conferences when required.
• Must provide own transportation to and from speaking engagements and our locations.
• Extensive use of the telephone and computer. Visual acuity to effectively operate a computer.
• Ability to move forward and talk simultaneously in order to provide efficient and effective informational tours for new volunteers.
• Ability to lift up to 25 pounds without assistance.
• Ability to work as a team member in all areas where volunteers will serve both during orientation and as part of regular duties as needed.

Second Harvest Food Bank of NWNC is an equal opportunity employer.

Job Type: Full-time

Pay: $44,000.00 - $52,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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