Job description

The Volunteer Driver Coordinator is responsible for the coordination of Volunteer Drivers for Mid-Coast Public Transportation. Recruits and retains an adequate number of volunteers to meet transportation needs in Waldo, Knox, Lincoln and Sagadahoc counties. Handles onboarding, coordinating background checks on prospective volunteers, maintenance of required records, coordination of trainings and orientations, and performing inspections on vehicles. Serves as the primary contact for volunteer drivers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Recruits a target number of new volunteer drivers per month using a wide variety of available resources and methods flyers, newspapers, radio.

Presents to community groups to identify potential volunteer drivers and potential recruitment partners.

Creates and maintains an Annual Volunteer Recruitment Plan addressing new strategies and retention goals. Maintains a separate calendar for planned events.

Maintains a high rate of retention of well-trained and experienced volunteers to ensure an adequate volunteer pool.

Sets and regularly reviews recruitment and retention goals.

Coordinating all required background checks on prospective volunteer drivers. Works in conjunction with the Driver Supervisor and WCAP’s HR Department.

Orients and trains volunteers upon admittance to the program and as required.

Cross Train and continue to work closely with Transit Teams to ensure alignment with all rules and regulations.

Schedules and organizes Volunteer Recognition Events.

Meets with volunteers at least quarterly to provide feedback and ensure their satisfaction.

Prepares routine correspondence, reports, minutes, mail, and other documents as required.

Plans, creates and distributes a monthly volunteer newsletter.

Maintains a safe, clean, and healthy workplace environment.

Must be willing to travel throughout the region to meet with new and existing volunteers regularly.

Responsible for keeping inventory current for all tablets and cell phones used by all drivers and operations staff.

Responsible for setting up new tablets for all drivers with all necessary applications.

Must have the ability to use TeamViewer to support all tablet issues. Provide training support for all types of technical issues associated with the tablets.

Provide on-call support for Volunteer drivers.

Provide on-call support for Agency-Drivers as needed.

Must acquire and maintain all credentialling needed to be a driver for emergency or backup purposes.

GENERAL EXPECTATIONS • Be committed to the Agency's Mission, Vision and Values. • Maintain adequate knowledge of all WCAP programs in order to make referrals to other programs beneficial to the client, his/her family or friends. • Maintain professional boundaries with all current, past, and prospective clients. • Maintain confidentiality of clients, staff, and internal business information. • Present professional and positive image as a representative of WCAP. • Follow established policies and procedures and comply with all safety requirements. • Communicate proactively with the supervisor regarding work flow, problems, suggestions, etc. • Seek out and attend relevant professional development conferences, seminars, workshops, and other activities related to all aspects of this position. Participate in all Pre-Service and In-Service training and professional development activities as required by the position. Participate in other local and state level meetings related to all aspects of this position. • Attend team and staff meetings as scheduled. • Contribute to a positive, team-oriented work environment. • Be punctual for scheduled work and use time appropriately. • Perform required amount of work in a timely fashion with a minimum of errors. Meet deadlines.

Professional Development: Keeps up to date on State and Federal regulations governing all aspects relevant to this position. Develops a strong working knowledge of federal and Maine Medicaid law and regulations. Participates in any required trainings, meetings and professional development activities.

QUALIFICATIONS NEEDED FOR POSITION

General Requirements: • Must have adequate transportation, a valid driver's license and meet WCAP's insurance requirements. • Must meet WCAP’s background clearance requirements. • Ability to pass pre-employment and on-going random drug-alcohol testing. Experience and Skill Requirements: The following experience and skills are considered essential: • At least three years of prior related experience or office management experience required. • Two years supervisory experience. • Proven ability to develop and build relationships within the community. • Ability to problem solve and make quick appropriate decisions. • Ability to relate with a wide variety of people, including business people, community leaders, and with low-income people. • Ability to multi-task in a fast-paced environment. • Strong organizational, interpersonal, written and oral communication skills. • Computer proficiency and experience, including word processing skills required. • Proficient skills in Microsoft Word, Excel and Outlook. • Must be familiar with Region 5 area.

Education Requirements:

The following education requirements are considered essential: • High School Diploma or equivalent required. Associate’s degree or higher degree in social services, business or other related field required, preferred

Job Type: Full-time

Pay: From $17.56 per hour

Benefits:

• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Belfast, ME: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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