Job description

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Supports the Manager on Duty program - Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner

• Put to Fixture / Restock / RFID & Inventory - Reviews Put to Fixture planning tools for merchandise placement and resource allocation to effectively plan workload - Assists in the put to fixture step in the Door To Floor Process - Assists with inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) - Manages Shoe on Display restocking process, including mis mates and stockroom organization - Responsible for restock program to identify replenishment opportunities - Participates in annual inventory processes

• SET / Visual / Environment - Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance - Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale - Manages the execution of Radio Frequency Identification scans (RFID) - Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment - Manages visual properties and responsible for stockroom maintenance

• Omnichannel (SVG 1 – 3 Only) - Assists with and trains associates on Ship from Store, Buy Online Pick Up In Store and Curbside Pick-up orders in accordance with prescribed time periods in order to maximize sales and customer experience - Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues - Shares reporting and metrics results with team and uses information to motivate or train associates - Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems - Supports binning and pick-and-pack processes for jcp.com orders as needed - Resolves customer Omnichannel needs in a timely manner and partner with Customer Experience Supervisor or Manager on Duty for any customer service needs

• Specialty Businesses (if applicable) - Drives profitable sales growth in the Fine Jewelry, Mattress and Window businesses by leading and engaging associates - Responsible for the execution of special events - Partner with Specialty / Home Furnishing associates when customers require a deeper level of product information or to assist with sales need - Responsible for the completion of Specialty / Home Furnishing associates training on product knowledge and care/protection plans - Manages and administers the Productivity Standards Program processes to include recognition and coaching - Owns receiving, shipping and reverse logistics for specialty business merchandise - Manages the SET processes by planning floor moves and graphics placement, and executing visual detailing based on company guidance in specialty businesses - Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale in specialty businesses - Oversees and maintains sales floor recovery processes to ensure a clean and organized store environment in specialty businesses - Responsible for the completion of all pricing and signing processes in specialty businesses - Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities in specialty businesses - Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink in specialty businesses

• Team Development - Responsible for the completion of Sales Floor associates training and policy compliance - Consistently provides ongoing feedback and coaching to associates - Maintains notes / observations of each associate’s strengths and opportunities - Takes action on performance and policy issues within the team • Performance Standards - Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: $22.00 - $33.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• North Dartmouth, MA 02747: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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