Job description

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services to include medical, dental, and behavioral health throughout 24 outpatient health centers within El Paso, Teller, Lincoln, Adams and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves more than 89,000 patients annually in the Pikes Peak and East Central regions of Colorado. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $16.00 to $23.20/hourly, based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

https://www.peakvista.org/careers/employee-benefits-guide

Job Summary: Assist in providing high quality medical care that is culturally appropriate, and prevention-focused, utilizing virtual platforms. Virtual care is the use of synchronous and asynchronous virtual platforms including telehealth platforms, video/telephone, patient portal, remote patient monitoring, and other electronic platforms Virtual care provides additional tools for improving the health outcomes of patients, reducing access barriers, and providing more affordable care through innovative means. This individual is expected to provide high level support to medical virtual care providers, as well as assisting patients in navigating virtual care. This position is 0.5 FTE virtual care navigation/coordination. The other 0.5 FTE will be spent in the Customer Service Center.

Essential Duties and Responsibilities

• Serve as a liaison between virtual care providers and patients before, during, and after their virtual appointments.
• Provide or arrange for technical assistance to patients on how to navigate PVCHC's virtual care platforms.
• Provide ongoing support, education, and training to the medical care teams on any updates to the virtual care process and procedures.
• Assist providers during virtual care appointments to navigate clients and team members to virtual waiting rooms.
• Call patients prior to their appointment (or during scheduling) to confirm necessary technology is in place and educate patients on virtual care process
• Coordinate virtual care appointments
• Enroll patients in the patient portal
• Provide excellent customer service to patients and care teams.
• Prepare and maintain charts, records, logs, and reports
• Maintain all data entry in a timely manner.
• Assist in completing reports regarding patient outreach opportunities, pre/post visit surveys, number of virtual care services provided and follow-up needed
• Aids in evaluating virtual care platforms (such as patient portal, telehealth platform, remote patient monitoring, etc.) and developing efficient workflows
• Participates in virtual care PI projects.
• Supports and engages in training of care team members in virtual care modalities.
• Engages effectively with team members outside of medical and supports overall integration of Peak Vista systems, particularly between medical, behavioral health, and dental clinical team.
• Exhibits positive leadership skills, actively striving to improve the patient and staff experience.
• Demonstrates exceptional communication skills.
• Exhibits a patient and compassionate disposition.
• Lives the PVCHC core values.
• Other duties as assigned.

Supervision Exercised: None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform all job functions and responsibilities of a quality assurance specialist and provide team education and second level review. Must have a strong desire to make a difference in the community. Must embrace a team-oriented approach.

Education/Experience: High school diploma or equivalent required. Previous clinical experience in an ambulatory primary care setting preferred. Previous work with virtual care preferred.

Computer Skills: To perform this job successfully, an individual should have knowledge of internet, Microsoft Office (Word, Excel, Outlook, Power Point), other relevant software programs.

Certificates and Licenses: None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.

The noise level in the work environment is usually quiet.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand and walk.

• Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com.

In order to protect the health and safety of our workforce, patients, and communities we serve, Peak Vista Community Health Centers (PVCHC) now requires all employees to provide proof of full vaccination for COVID-19 or apply for and be granted a medical and/or religious exemption. For more information on PVCHC's response to COVID-19, please visit our website at https://www.peakvista.org/.

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