Job description

The Arc of Plymouth & Upper Cape Cod provides quality, community, and residential support services to individuals with intellectual and developmental disabilities, autism, and brain injury. We offer a wide range of individualized services to empower and support people with disabilities and their families to belong, contribute and thrive.

We are looking for a Vice President of Program Operations to provide leadership, consultation and support to program operations staff and the people served by the agency. The Vice President will be responsible for overseeing the delivery of program services across the organization. This includes planning, development, organizing, leading and exercising necessary control over program operational activities. Working with assigned Operations Directors, Program Directors, Managers, and other staff, they will ensure all governmental, funder and accreditation regulations/standards are maintained. This position is part of the agency’s Executive Team and reports to the President and CEO.

Sign on Bonus – $1,000.000 – $3,000.00 based on experience.

The Vice President of Program Operations will:

• Plan and execute the delivery of program support services in accordance with the mission and goals of the agency.
• Participate actively in strategic planning for the organization.
• Develop and implement Key Performance Indicators and objectives to achieve the successful outcomes consistent with the agency’s Strategic Plan.
• Ensure that all assigned departments operate within the policies and procedures of the organization and comply with all relevant regulation, professional standards, and evidence-based best practices.
• Directly supervise and develop assigned Directors and Managers.
• Ensure that operational departments operate within the approved budgets.
• Develop and implement departmental budgets.
• Develop new programs/services based on comprehensive needs assessments and consistent with the Strategic Plan.
• Ensure all services are of the highest quality possible and that the health and safety of all individuals served is of the utmost importance.

Qualifications:

• Requires a bachelor’s degree in human services or related field. Master’s degree preferred.
• The ideal candidate will have 10 or more years of experience in program operations management and a strong supervisory background. 5+ years in a senior leadership role is preferred.
• Personal qualities of integrity, credibility, and a commitment to and for Arc’s mission statement.
• Excellent verbal and written communication skills.
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Proven organizational, effective time management and investigatory skills.
• Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Determine strategies to move the organization forward, set goals, create, and implement actions plans, and evaluate the process and results.
• Proven success developing positive working relationships with diverse stakeholders.
• Knowledge of program management and of populations served.
• Must be able to pass criminal background checks.

The Arc of Plymouth and Upper Cape Cod is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you willing to undergo a full background and RMV screening for this position?

Work Location: In person

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