Job description

About This Location:

At Daleville Animal Hospital, we strive to improve lives and strengthen the bond between clients and their pets through personalized and preventative care.

Our 2 doctor small animal practice provides unique services like therapeutic laser, Idexx in house diagnostics, ultrasound and dental radiography. We boast a very positive teamwork and family like environment where everyone possesses endless compassion towards our fellow teammates, clients and patients who come first.

If you are a positive team player with a passion towards people and animals we encourage you to apply today!

Overview:

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Cleaning and maintenance of the reception area (sweeping, mopping, and other necessary cleaning at end of day).

Responsibilities / Qualifications:

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Experience with veterinary software is preferred though not required.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Pay commensurate to experience.

Benefits:

• Simple IRA
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• Discounted Veterinary Care
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Job Type: Full-time

Pay: $10.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• No nights

Ability to commute/relocate:

• Daleville, AL 36322: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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