Job description

Beach City Animal Hospital and Warner Avenue Animal Hospital are sister hospitals located one mile apart in Huntington Beach and Fountain Valley, respectively. Both are rapidly growing animal hospitals with stellar reputations in Orange County. We are currently seeking to add another Client Care Specialist/Veterinary Receptionist to our cohesive team.

We pride ourselves on our amazing veterinary care and our dedication to serving the community. The right candidate will facilitate the doctor/client relationship and be the first face our clients see as they walk through the door.

This is an excellent opportunity for those who want a fun and fast-paced place to work!

Compensation depends of experience, but is competitive.

Position Overview:

The Receptionist, or Client Care Specialist, supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include:

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process client estimates and invoicing.
• Perform cashiering duties; make sure end-of-day accounting is in balance.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.
• 1+ years veterinary experience preferred

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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