Job description

Vehicle Claim Specialist

The Vehicle Claim Specialist **will be responsible for interfacing with store and field personnel regarding claims for material damage resulting from our service, or any issues with services. The ideal candidate will have active listening, & critical thinking skills and at least 2 or more years of automobile property damage claims experience, which includes negotiating with vendors or other service providers, repair shops and guest. They must also be detail oriented, as time management & Social Perceptiveness are important in order to be successful at this role.
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Responsibilities will include but will not be limited to**

• Respond to warranty allegations while the vehicle was in our custody, issues with services performed, all claims of automobile damage resulting from our service
• Interface with store and field personnel regarding claim for material damage
• Due diligence investigations into facts surrounding warranty claim
• Interface with the guest alleging the warranty claim issue
• Negotiate with vendors or guests based upon objective evidence of claim for damage
• Send correspondence to vendors or guests regarding warranty claims
• Defend denied claims up through and including small claims court, coordinate with defense counsel as needed, assist field with issues pertaining to warranty defense
• Make referral to our claim’s administrator for large loss warranty issues

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Position Criteria and Qualifications:

• 2+ years of automobile property damage claims experience, which includes negotiating with vendors or other service providers, repair shops and guests.
• General automotive knowledge and understanding of vehicle maintenance required.
• Previous automotive repair shop experience greatly preferred.
• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times**
• Communicating: Conveying information to others in an effective manner
• Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Time management: Managing one’s time productively and efficiently. Ability to organize and prioritize tasks
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents
• Writing: Communicating effectively in writing as appropriate for the needs of the audience
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do
• Mathematics: Using mathematics to solve problems
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Service orientation: Actively looking for ways to help people
• Computer Skills: Ability to learn and utilize proprietary computer programs
• Dependable: Adhere to established timelines and deliverables, moving claim towards resolution
• Flexible: Ability to multitask and work within established guidelines for claims processes

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Education Required:

• High School Diploma or GED
• Relative degree from an accredited university

Team Car Care is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Location: 105 Decker Court, Irving, Texas 75062

Job Type: Full-time

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