Job description
Position Information
Posting Title
Utility Services Specialist Senior
Job Requisition Number
AE503071
Position Number
100398
Job Type
Full-Time
Division Name
Electric System - Field Ops
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation from an accredited high school or equivalent, plus four (4) years experience in customer/consumer service for utility/construction or related services
Licenses or Certifications:
- Texas Class C Drivers License.
Notes to Applicants
This position was previously posted (AE503025). Applicants must re-apply to be considered for this position.
Position Description:
Position Description:
The Utility Services Specialist Senior serves in a senior role, working with dispatch staff, performing quality validations, and coordinating daily field work to meet customer and stakeholder needs. The ideal candidate possesses strong time management, analytical, and communication skills. The candidate can also work cross-functionally to provide internal and external customer support and drive process improvements.
Benefits:
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click
HERE for more information.
Employment Application:
Employment Application:
- The City of Austin employment application is an official document; incomplete applications will not be considered.
- Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
- The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Salary is established as an entry rate of pay for this position and is nonnegotiable.
- Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
- Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
Assessments:
Your skill level in some of the competency areas for this job may be assessed through skills testing.
If you are selected as a top candidate:
- Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
- If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
- This position requires a criminal background investigation.
Driving Requirement:
This position requires a Texas Class C Drivers License or the ability to acquire one by your hire date. External New Hires must meet the
City of Austin’s Driver Record Evaluation (
DRE
) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Work Schedule:
- This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin.
- Work hours may include after hours, holidays, and weekends.
- FShifts may change according to departmental needs.
- Employee may be required to work additional hours outside of regular work schedule
Pay Range
$26.99 – $32.70
Hours
Monday through Friday; 6:00 a.m. to 3:00 p.m.
Job Close Date
03/21/2023
Type of Posting
External
Department
Austin Energy
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Technical
Location
4411 B. Meinardus Dr, Austin, TX 78744
Preferred Qualifications
Preferred Experience:
- Experience with CC&B Customer Care Billing System or similar billing system
- Experience with electric meter installations for residential and commercial Customers
- Experience using a building permitting system
- Experience with mobility workforce management or equivalent
- Experience serving in a senior role in an electric utility providing technical leadership, training, and guidance to others
- Experience supporting a field operation and processing service orders
- Skilled in verbal and written communication to effectively translate business and technical requirements to non-technical internal and external customers
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Communicates, mediates, and negotiates with customers to resolve complex meter/customer service issues and initiates the resolution of issues.
- Provides information to citizens, external and internal customers, regarding organization, services operations, laws, policies and procedures.
- Assist in policy/procedure development and implementation processes.
- Extracts data from various databases containing historical data, utility installations, and inventory monitoring and produces statistical reports and detailed analysis of utility services.
- Coordinates utility requirements for internal and external customers, determines proper equipment necessary to meet the customers utility demand.
- Evaluates metering data, determining specialized needs, and assigns appropriate classification.
- Resolves customer inquiries related to establishing utility services, billing processes and procedures, costs and service rates, service regulations, and availability of services.
- Schedules and coordinates the deployment of field personnel delivering utility services, and ensures proper maintenance of utility equipment.
- Researches and determines fiscal requirements in connection with subdivision development, re-subdivision and commercial utility service extensions.
- Researches and investigates utility billing records and various technical utility service records to assess fees and charges from tampering, equipment failures, and billing errors.
Responsibilities- Supervision and/or Leadership Exercised:
May lead others.
May lead others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of city practice, policy and procedures.
- Knowledge of the applicable principles, laws, rules, regulations and practices of utility service operations.
- Knowledge utility billing procedures, fee schedules or rate structures.
- Knowledge of general construction practices.
- Skill in oral and written communication.
- Skill in using computers and related software.
- Skill in data analysis and problem solving.
- Skill in handling multiple tasks and prioritizing.
- Skill in planning and organizing.
- Skill in handling conflict and uncertain situations.
- Skill in interpreting blueprints plans and maps.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to lead others.
- Ability to establish and maintain good working relationships with city employees and the public.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
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