Universalist | South Main
Full Time
Blacksburg, VA 24060
Posted 1 day ago
Job description
What You're Good At:
We are looking for a Universalist to join our South Main branch! Do you work well in a team oriented and committed environment? Are you looking for a career where you can serve others? The Universalist will identify member needs through the use of consultative sales techniques, process transactions, respond to service requests and educate members on options to better their financial lives. As a member of the Retail team, this position requires a broad knowledge of operations, all Credit Union products and services, including features and benefits. You will also use independent analysis and judgment to effectively resolve difficult or complex situations within guidelines while ensuring member satisfaction.
What You'll Do:
Freedom First has been serving Southwest and Central Virginia for over 60 years and we continue to break down barriers in our community to ensure financial well-being for all. Investing in our communities is at the core of our day-to-day; nurturing a culture of genuine connection and compassion. We bring the right people together to help our members prosper and communities thrive. We work with local developers, business owners, non-profits and community organizations to empower those historically shut out of traditional financial systems. Our employees are driven to do right by our community and each other. Together, our employees shape the future of Freedom First and our local communities in which we serve.
Essential Functions & Responsibilities:
Follows an effective sales process while delivering exceptional member service.- Assists members with transactions. Supplies information and answers questions about all loan and deposit products/services and resolves problems.
- Receives and accurately processes member financial transactions. Balances cash drawer and daily transactions.
- Assists with opening and closing of branch office and balancing procedures.
Core Benefits You'll Get:
- 401k with an employer match that rises up to 6% with your tenure
- Employer sponsored Medical, Dental, and Vision insurance for individuals and families
- Flexible spending accounts for Medical & Dependent Care
- Additional insurance options available for Life, Accidental Death & Dismemberment, and Long-Term Disability with employer-funded premiums
- Tuition assistance for professional development that is competitive with large national companies
- 3 weeks paid time off with increases after 5 and 10 years of employment
- 8 paid volunteer hours per year
Additional Benefits You'll Get:
- Ample opportunities for advancement and career development across departments
- Free, in-house professional development opportunities through Freedom First Academy
- A confidential, fully-encompassing Employee Assistance Program for employees and their families experiencing difficulties and hardships
- Employee assistance fund available to employees experiencing financial emergencies
- Employee social events, recreational sports, book clubs, and more throughout the year
- Direct access to free, confidential, no-judgment financial counseling through the Roanoke Financial Empowerment Center
Knowledge and Skills:
Experience : One year to three years of similar or related experience.
Education : (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
Must successfully complete Teller I Product/Knowledge Training Guide within six months of hire date. Detail oriented, ability to use logic and good judgment. Ability to develop relationships with members and retain names. Skill and ability to use and operate a keyboard (typewriter), computer, calculator, fax machine, copier and telephone. Skill and ability to read and understand member statements, agreements, applications, computer printouts, manuals and other related materials. Must have the skill and ability to use Microsoft Word and Excel.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment:
Work is performed indoors in an office environment with normal potential for exposure to safety and health hazards. May periodically travel to other, similar sites. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
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