Troubleshooter

Full Time
Hanover, NH
Posted
Job description

Position Purpose
On both a scheduled, work order basis and in response to emergency, unanticipated building structural, mechanical, electrical, plumbing, fire protection or security system failures or damage, perform maintenance and repair to College academic, administration, and residential buildings, structures, and related fixtures and utilities, using a variety of trade practices associated with occupations such as plumbing, electrical, air conditioning, carpentry and other related trades. Work with the best interests of the customer and college in mind while working to exceed customer expectations.

Description

Required Qualifications - Education and Yrs Exp
High School plus 5+ years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities
  • Five years of intensive experience in building mechanical and electrical systems.
  • Three years of intensive experience the following specific areas: HVAC, oil fired heating systems, refrigeration, plumbing, 120, 208, 460 volt electrical wiring, fire protection and security systems; or the equivalent.
  • High School graduate, or the equivalent combination of education and experience.
  • Valid driver’s license and must be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.



Preferred Qualifications


  • Ability to work calmly in emergency situations.
  • Strong customer service orientation.
  • Willingness to work overtime and odd shift hours, including split shift, weekends, nights, holidays and other times when necessary.
  • Abiilty to work in confined spaces.
  • Must have successfully completed the following training prior to performing work to which the training relates:
  • Driver Safety
  • Hazard Communication
  • Lock-out/Tag-out
  • Respirator Training (including but not limited to, use of PAPR and N95 masks)
  • Fit and Physical Examination
  • Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.


Department Contact for Recruitment Inquiries
Admin HR Services

Department Contact Phone Number

Department Contact for Cover Letter and Title
Todd French, Maintenance Manager

Department Contact's Phone Number

Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.

Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Yes

Special Instructions to Applicants
UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK OF POSTING, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY.
OPEN TO UNION MEMBERS ONLY FROM (3/13/23) THROUGH (3/19/23).

All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID-19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions
3rd shift position; Tuesday/Wednesday off


Key Accountabilities

Description
Responsibilities
  • Perform emergency response, problem diagnosis and repair in college facilities in response to alarms or off-hours calls from administrators, faculty, students and rental housing tenants.
  • Whenever possible, make the necessary repairs to put the failed or broken system back in service. As circumstances dictate, improvise temporary repairs/corrections which will meet customer needs until needed parts or technical expertise is available.
  • Contact the appropriate shop supervisor for assistance when needed and/or call in assistance from day shift workers and then work with the called-in worker to repair the problem unless/until another emergency call is received.
  • As necessary, work with the heating plant operator to contact the appropriate administrators and/or occupants who will assist with emergency response decision making.
  • In response to assigned work orders, perform a variety of tasks related to the upkeep of College buildings, structures, and associated fixtures and utilities, ie., repair/replace damaged electrical fixtures and controls; repair/replace plumbing fixtures, piping, or fittings; install/repair radiators and associated piping, valves, fittings, and equipment; install/repair air conditioning equipment; repair doors, windows, frames, furniture, etc.; replace broken glass; repair roof leaks; etc.

Percentage Of Time

Description
  • Analyze requirements of work to be performed. Plans steps and sequence of work; determine methods, techniques, and materials to be used.
  • Accomplish necessary preparatory tasks, e.g., measurements, surface preparation, assembling/fabricating parts.
  • Carry out installation, replacement, or repair in accordance with accepted trade practice. Inspect/test completed work to insure proper functioning.
  • Follow established procedures to perform prescribed preventive maintenance tasks on College buildings, equipment, and utility systems. E.g., check plumbing and heating systems for leaks, defects in equipment, and malfunctions; lubricate moving parts of equipment; replace worn/corroded parts such as belts and pulleys, filters, wiring, fixtures, and controls; check/replace fluid in hydraulic devices, etc.
  • Work with Heating Plant and CEC Operators to respond to and minimize all Energy Management System computer alarms and make adjustments as necessary.
  • Be physically fit and participate in the College’s respiratory protection program to be capable of responding to alarms of the Thompson Ammonia Refrigeration System.
  • Work with the Campus Safety and Security office and Hanover Fire and Police departments as requested during emergency situations.
  • When icy conditions exist on roads or walks, spread sand with trucks and sand as required.
  • Work in strong supportive/collaborative manner with all college service center personnel.


Percentage Of Time

Description
Diversity, Equity and Inclusion
We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.
  • Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
  • Participates in division wide DEI initiatives and training, including promotion of the 7 Principles (Empathy, Fair, Dependable, Inclusive, Considerate, Vulnerability and Respect)
  • Willingness to foster a growth mindset in the areas of increasing diversity, equity, and inclusion across the division
  • Collaborates, when appropriate, on other DEI-related initiatives within the division and College

Percentage Of Time

    -
    Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
    -
    Performs other duties as assigned

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