Job description

Call Center Registered Nurse

Job Function Description

Positions in this function require various nurse licensure and certification based on role and grade level. Licensure includes RN, NCLEX certified, with current unrestricted licensure in applicable state. Roles are responsible for providing telephonic clinical assessments utilizing approved medical protocols per policy and recommending an appropriate level of clinical care based on clinical judgment and protocols.

General Job Profile and Responsibilities

• Telephonic and digital patient interactions
• Triage Assessment following standard protocols
• Self-care advice
• Provides explanations and interpretations within area of expertise
• Direct patient to the appropriate level of care
• Follow defined protocols for lab and diagnostic imaging results
• Prescription refills within scope of practice and defined protocols
• Administrative functions may include the following: Scheduling appointments, facility communication, MD escalation, medication inquiry, patient education
• Leverage multiple technology solutions to triage and document encounter
• Accurately documents all pertinent information regarding the patient in EMR, if applicable

Job Scope and Guidelines

• Uses pertinent data and facts to identify and solve a range of problems within area of expertise.
• Investigates non-standard requests and problems, with some assistance from others.
• Prioritizes and organizes own work to meet deadlines.
• Provides explanations and information to others on topics within area of expertise.

Additional Scope and Guidelines

• Requires current unrestricted RN licensure in applicable state
• Graduate of an accredited school of nursing
• Current Registered Nurse (RN) licensure Compact preferred
• NCLEX Certification

Minimum Educational Background

Bachelor’s Degree in Nursing (BSN)Graduate of an accredited school of nursing

Proficiency Level

• Basic computer and word-processing skills
• Two years work experience in in a Nurse Triage call center environment or clinical setting, preferred
• Ability to multi-task and to work around scheduled deadlines within a dynamic and challenging environment
• Ability to prioritize and display aptitude for good decision making
• Ability to work under pressure and maintain a positive frame of mind
• Ability to think strategically
• Excellent communication and interpersonal skills
• Excellent written skills

Values Based Competencies

Employee

• Integrity Value: Act Ethically
• Comply with Applicable Laws, Regulations and Policies
• Demonstrate Integrity
• Compassion Value: Focus on Customers
• Identify and Exceed Customer Expectations
• Improve the Customer Experience
• Relationships Value: Act as a Team Player
• Collaborate with Others
• Demonstrate Diversity Awareness
• Learn and Develop
• Relationships Value: Communicate Effectively
• Influence Others
• Listen Actively
• Speak and Write Clearly
• Innovation Value: Support Change and Innovation
• Contribute Innovative Ideas
• Work Effectively in a Changing Environment
• Performance Value: Make Fact-Based Decisions
• Apply Business Knowledge
• Use Sound Judgement
• Performance Value: Deliver Quality Results
• Drive for Results
• Manage Time Effectively
• Produce High-Quality Work

Job Type: Contract

Salary: Up to $38.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Physical setting:

• Clinic

Standard shift:

• Day shift

Supplemental schedule:

• On call

Weekly schedule:

• Every weekend

Education:

• Bachelor's (Required)

Experience:

• Nursing Call Center: 2 years (Required)
• Healthcare management: 3 years (Required)

License/Certification:

• Compact State Nurse License (Required)
• RN (Required)
• New Jersey Registered Nursing License (Required)

Work Location: Remote

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