Job description

Job Summary

Petrabax is seeking full-time ambitious, sales focused go-getters who have been bitten by the travel bug to join our Petrabax family as a Travel Consultant / Reservation Agent. As a wholesale tour operator with Petrabax, your role would be to provide exceptional service, competitive deals as well as provide recommendations to our clients in a confident manner while gaining the trust of retail travel agents. Not only will you have the opportunity to share your vast travel tips and tricks with others, but you'll also have the chance to sell a product you love!

Ideal candidates should have demonstrated and detailed knowledge of the travel industry, understand the importance of outstanding customer service, comfortable with achieving sales goals and selling Petrabax products via phone and e-mail leveraging effective and efficient time management skills.

Responsibilities

• Properly scope customers' needs to provide a tailored travel itinerary for customers
• Prepare quotations and opportunities for upsell
• Respond to inquiries in an efficient and effective manner to help close deals by researching and locating necessary information
• Trouble shoot challenges that may arise and provide sound alternatives to customers travel plans. Escalate unresolved issues in a timely manner.
• Identify opportunities to sell other offerings of the Petrabax brand
• Enhance Petrabax's company reputations by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the role/position
• Interact and contribute productively in a team-based atmosphere
• Perform other tasks (as required)

Requirements

• Experience in the travel industry required; candidates meeting other requirements will be given serious consideration
• Specialization in Spain, Portugal and Morocco preferred
• Seeking individuals with a degree in Tourism and/or Hospitality Management
• Working knowledge of Amadeus
• PC skills including MS Office and Outlook, basic spreadsheet and database management
• Able to work well under pressure and adhere to timelines
• Strong multi-tasking and prioritization skills needed
• A self-starter who is willing to learn but with limited supervision
• Customer focus-centric
• Data entry skills
• Good listening skills
• Good phone manners that help build solid relationships and rapport with retail travel agents
• Solid verbal and written skills
• Interpersonally savvy
• Solutions-based mentality
• Positive disposition that helps build the office and office camaraderie
• Bilingual (English and Spanish) - Portuguese a plus

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Astoria, NY 11106: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Travel planning: 1 year (Required)

Work Location: In person

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