Position: Tool Application Engineer/ Field Technician

Location: Victaulic Global Headquarters -Easton, PA

**RELOCATION ASSISTANCE IS OFFERED FOR THIS ROLE**

About Us:
Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide with 4,400 employees who speak 43 languages across the globe. With over 2000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection. Since the 1950’s Victaulic has been providing ground-breaking fire protection products and system solutions for challenges faced by engineers, contractors, property managers and fire marshals. Victaulic is a leading fire protection manufacturer of innovative fire products and fire fighting systems including fire sprinklers, fire extinguishing and fire suppression systems, pipe couplings and fittings, and flow control valves. These products are used in commercial, infrastructure and industrial applications to protect people and property.

Scope:

The Victaulic Tool team is looking for an experienced engineer or field technician to support tool related inquiries within the US customer base. This individual will interface with end-users and internal Victaulic teams (Product Management, Engineering, Marketing, Operations, Sales) primarily providing technical tool support to Victaulic's customers. While primary interactions will be within the Domestic US market, there is an expectation for Global interface on an as needed basis.

Primary Responsibilities:

• Direct interface with end-users with product questions or concerns (phone & site travel).
• Work with Design Teams (Primarily US, but also global team) on New Product Initiatives, cost reduction initiatives, redesigns etc.
• Coordinate Technical support and understanding within the US Engineering Services Team.
• Coordinate Beta site feedback on new or revised product concepts.
• Evaluate product returns.
• Drive literature and instruction enhancements based on direct interaction with customers.
• Work with Product Management, Design Engineers, ES and Marketing on all literature, work instructions, etc. required to support the end-user. This includes new and revised literature.

Critical Job Segments:

• Provide general support to sales organization. This includes telephone and written correspondence, joint calls with sales personnel to address customer's technical inquiries, and investigating field installations as to product usage and performance. Address direct customer and/or prospective customer inquiries regarding Victaulic product features, benefits, and applications.
• Understand, educate, and demonstrate proper use of Victaulic products. Instruct proper tool operation and tool maintenance practices to the customer and their staff at jobsite locations.
• Serve as an internal resource on product issues, representing the customer's needs.
• Serve as a corporate resource for jobsite, product installation and tool issues.
• Continually update personal knowledge of Victaulic products, competitive products, and markets.
• Understand the contents of Victaulic literature required for proper product use and tool operation. Explain to jobsite personnel where to find and how to use pertinent information contained within our literature. Distribute this information freely to jobsite personnel to ensure a better understanding of proper installation techniques.
• Perform additional related projects as assigned by the Manager of Engineering Services or Group Leader.

Qualifications:

• Bachelors or Associates Degree in Technical, Business, or equivalent experience.
• Possess mechanical aptitude and the ability to convey technical concepts in layman's terms.
• Electrical diagnostic ability '(Electrical background, PLC's/Diagnostics)
• Direct customer interface experience.
• Organizational skills and ability to set priorities.
• Willingness to travel up to 35% nationally and internationally on occasion.
• Self-motivated and desire to excel.