Job description

New Charter Technologies is looking for experienced technicians to add to our top-performing team. The Tier 3 IT Technician will support tickets and escalations in a multi-tenant environment.
Responsibilities Include:

• Problem resolution involving the use of diagnostic and help request tracking tools, triaging client requests at the desktop level.
• Receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents while maintaining Service Level Agreement expectations.
• Working in Windows Server environments, M365 and email providing and configuration, as well as configuring and maintaining backup and disaster recovery.
• Routing switches, IP/LAN/WAN and working with ISPs and other providers.
• Routine management of Microsoft and other software licenses.
• Administering security focused tools including firewall, MFA, LAN hardening and other services.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Ensure maximum profitability on every service request.
• Assure proper response and customer communication for recurring incidents or ongoing issues.

Requirements Include:

• 3-5 years of tech support experience required.
• A+ and Network+ Certifications are strongly preferred.
• Extensive knowledge of computer hardware, including workstations, servers, network switches, printers, and peripherals.
• Working knowledge of VMWare and Microsoft are required.
• Experience with Microsoft desktop and server operating systems.
• Application support experience.
• Working knowledge of a range of diagnostic utilities.
• Demonstrate concern and empathy for internal/external customers and work with them for solutions to problems.
• Ability to effectively communicate verbally in person, on the telephone, electronically, and in writing.
• Exceptional customer service orientation.

About Us:
New Charter Technologies is a rapidly growing Managed Service Provider providing IT, VoIP, surveillance, and wireless network services both in and outside of Illinois. The IT Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks and our top priority is finding the right person who aligns with our culture, mission and integrity-based values.
Located in Sparta, Illinois, New Charter Technologies is seeking local candidates with the ability to work onsite and/or travel to client sites in the local service area. Standard work hours are typically Monday through Friday 8am to 5pm, with paid overtime included as needed. I_n other companies this role may be called a Senior IT Engineer, Senior System Engineer, IT Engineer III, or System Engineer III._
Benefits Include:

• Competitive compensation ranging from $30-35/hr, paid overtime, and unlimited growth opportunities.
• Vehicle provided for offsite/client visits.
• You will play an active role as part of an excellent team of encouraging and successful people.
• Excellent work environment where you can meaningfully have an impact on the success of the company /clients.
• We value each and every employee, along with their ideas and opinions

Afraid you’re missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.
New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal-opportunity employer. New Charter Technologies recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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