Job description

Following an expansive 20 million dollar renovation in 2014, The Hollywood Roosevelt, a nearly 90-year-old classic and prominent character in Hollywood, has reprised its role once again with a modern interpretation to a fabled historical beauty.

Located in the heart of Hollywood, the 300-room hotel is the perfect marriage between old world elegance and modern playful. The hotel is divided between a main tower that houses 240 rooms, and continues to be recognized by the Historical Preservation Board for its 1927 Spanish Colonial Revival Style, and 60 transitionally designed bungalows, offering a play on indoor living, outdoors. The bungalow rooms overlook a David Hockney painted pool that is profoundly surrounded by over 200 palm trees, creating the perfect urban oasis.

The Hollywood Roosevelt remains one of Trip Adivisor’s top ranked hotels in Los Angeles, and was also awarded a 2016 Conde Nast Readers Choice Award.

Interested in working with us? If so we encourage you to apply for a position. We look forward to hearing from you!

Position Summary

The primary role of a Lobby/Lounge Server is to effectively serve food and beverage selections to our guests. The job duties require style and service attributes that are key to creating a positive guest experience.

Pay Rate: $18.00 - $20/00

Essential Duties and Responsibilities

• Deliver excellent customer service in an efficient manner.
• Accurately record and enter all food and beverage items into MICROS/POS System.
• Knowledge of all food and beverage menus, brand selections, prices and garnishes.
• Specific detailed knowledge of cocktails, spirits, wine and beer selections
• Knowledge of The Barish and Lorenzo’s and general local area information.
• Maximize sales by using menu knowledge and suggestive selling techniques.
• Attend scheduled training sessions
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain cleanliness of lounge and service areas and ensure work area is orderly and properly stocked.
• Complete assigned duties within each shift, including daily cash handling close out procedures.
• Properly manage a cash bank in accordance with hotel policies and procedures.
• Responsible for collecting accurate payment from the guest and depositing the exact

amount of sales.

• Check guest identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Ensure a reasonable effort is made in preventing a guest from being intoxicated.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Handle all guest service issues in an immediate and professional manner.
• Other duties as assigned.

Knowledge and Skills

Competencies:
To ensure successful performance, an individual should demonstrate the following.

Customer Service: Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs. Responds to requests for service and assistance. Meets commitments.

Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.

Interpersonal Skills: Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to ideas and tries new things.

Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and guests. Listens carefully and gets clarification if necessary. Able to read and interpret written information.

Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to team views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.

Ethics: Treats fellow employees with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows all policies and procedures. .

Productivity: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works quickly, but maintains attention to detail.

Safety and Security: Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly. Immediately reports any injury to Supervisor/Manager and Security.

Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures when calling off work. Arrives at meetings and appointments on time.

Dependability: Follows instructions and responds to management direction. Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.

The Hollywood Roosevelt requires all F&B employees to be fully vaccinated against COVID-19, and F&B applicants are required to submit proof of vaccination prior to beginning employment. In accordance with the law, The Hollywood Roosevelt will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact SJayakumar@hollywoodroosevelt.com if they have questions about this requirement or wish to request an accommodation.

Operational English skills are required for all positions. The Hollywood Roosevelt is an EEO/AA Employer M/F/D/V & FMLA COMPLIANT. Pre-employment drug screening and background check are conditions of employment.

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