Job description

Schedule: 30 hours per week with availability to work 2 Saturdays per month.
Wage/Benefits: Starting at $16/hour. Eligible for paid time off and full health benefits.

Position Summary:
Tellers are empowered to serve our clients and exceed their expectations through service delivery excellence. Primarily responsible for client service and support by handling financial transactions for lobby and/or drive-up clients in a professional manner. Provide clients with a clear understanding of the technical aspects and benefits of products and services offered to support our client’s financial wellness goals. Responsibilities include teller transactions, safe deposit box, client service, branch security, and basic knowledge of Alerus products and services.
Essential Responsibilities:

• Accept deposits and payments for loans and credit cards.
• Issuing, redeeming, and settling all travelers’ checks, savings bonds, cashier’s checks, check orders, etc.
• Responding to and resolving all balance inquiries, client questions, and problems in person or over the phone.
• Maintain a balanced teller cash drawer.
• Adhere to and manage the Safe Deposit Policies and Procedures; assisting clients with box account opening/viewing/closing, inventory, compliance and rotation.
• Manage client debit card instant issue and PIN changes.
• Report suspicious transactions, activities, and situations to appropriate personnel.

Qualifications:

• High school graduate or GED preferred.
• Previous cash handling and customer service experience required.
• Basic math proficiency and aptitude.
• Proven track record of work stability and punctuality.
• Dedicated and satisfactory attendance/punctuality.
• Able to work a minimum of 2 Saturdays per month.

Personal Characteristics:

• Positive and passionate about taking care of clients.
• Professional appearance and attitude.
• Demonstrated social and interpersonal skills.
• Ability to stay calm in difficult situations.
• Patient and helpful with others.
• Team player, willingness to help others.
• Demonstrated aptitude to handle sensitive operational transactions and client relationships.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Part-time

Pay: $16.00 per hour

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