Job description
Telephone Operator (MUST HAVE OVERNIGHT AVAILABILITY)
THIS IS A 24/7 OPERATION. TO BE CONSIDERED, YOU MUST NOT HAVE ANY SCHEDULING RESTRICTIONS TO BE CONSIDERED.
Description - External
THIS IS A 24/7 OPERATION. TO BE CONSIDERED, YOU MUST NOT HAVE ANY SCHEDULING RESTRICTIONS TO BE CONSIDERED.
Description - External
A Telephone Operator is responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
- As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly, and efficient manner.
- Provide information and demonstrate knowledge of all hotel facilities and services.
- Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergencies.
- Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
- Operate office equipment including, but not limited to, computers, PBX systems, fax machines, e-mail, etc.
Qualifications - External
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
- Quality.
- Productivity.
- Dependability.
- Customer Focus.
- Adaptability.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
THIS IS A 24/7 OPERATION. TO BE CONSIDERED, YOU MUST NOT HAVE ANY SCHEDULING RESTRICTIONS.
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