Job description

Role: Banking CSR

Banking CSR - $36,000 – 38,000 banking/ Financial exp is preferred.

Location: 1000 Summit Dr, Milford, OH 45150

Job Description –

As a Bank Customer Service Representative, you'll work within defined guidelines, to facilitate service conversations on Banking – Auto Loans line of business or product set. In this role, you will make a difference to our members as you collect requirements and respond with relevant solutions through client defined parameters.

What you'll do:

• Provide operational support to members with their Banking – Auto Loans line of business or product Review accounts and processes transactions that may require action.
• Identify and confirm the member’s immediate request(s) and works to resolve issues.
• Explore member’s needs and recommend to fund an outstanding Loan.
• Maintain a high level of member satisfaction and demonstrate commitment to quality through member interactions.
• Identify and handle existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follow written risk and compliance policies and procedures for business activities.

What you have:

• High School Diploma OR GED
• Banking, Lending experience would be an additional advantage
• Ability to communicate clearly and professionally with members by phone to process banking requests and provide information based on set procedures
• Strong interpersonal and communication skills
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successful completion of a job-related assessment is required

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Milford, OH 45150: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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