Closing Date: 14 October 2022
Issue Date: 30 September 2022
Position Ref: RD 915
Location: Flexible within the UK. Home-based, blended or fully office-based from our offices in Edinburgh, London, Cardiff or Belfast.

Salary: £20,008 per annum plus benefits. We will meet London living wage salary for any London based candidates.

Energy Saving Trust is an independent organisation working to address the climate emergency.

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

The team

Our Wales based advice centre delivers programmes for Welsh Government and service partners across the UK. Our team strive to achieve excellent quality results and advice to customers who require our support and guidance. Our team bring a collaborative approach to the challenges our customers face whilst always bringing the knowledge, leadership, and expertise to deliver a zero-carbon society

The role

If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!

We are looking for individuals to join our team who can work independently whilst working towards team targets. Someone who has good IT skills, excellent telephone, written and customer care skills.

In this role you will ensure all enquiries are answered and accurately recorded within specified service levels and time scales. You will also be encouraging householders to take the next steps towards making energy efficient improvements to their home

What you’ll do

• Provide excellent customer service, exceeding the minimum standard of call quality required
• Ensure all enquiries are answered within specified service levels
• Ensure all enquiries are accurately recorded within specified timescales
• Provide timely and proactive follow-up information via telephone and via email.

What you’ll bring

• A passion for customer excellence
• Excellent communication, listening and advice skills
• Attention to detail for data input and quality

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday 9-5:30PM. No weekend working or bank holidays .

We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.

For more information, please see job description: JD – Telephone Advisor GLA – RD 915

Applications close 5pm, Friday 14 October.

To apply, please send your CV and cover letter to recruitment@est.org.uk. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered.

If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch with recruitment@est.org.uk.

The majority of our people are working from home but have access to our office locations – Edinburgh, London, Cardiff and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Our commitment to creating a diverse, inclusive and equitable workplace

To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch with us at recruitment@est.org.uk. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.

Find out more about our commitment to diversity and inclusion here.