Job description
The Telecommunications Field Operations team under the Network Infrastructure and Engineering Telecommunication Services (NIE-TS) Group is seeking an energetic and customer-focused telecommunication technician. This position will use your wide-ranging skills and experience to maintain all aspects of the traditional telecom fields and challenge you with new and exciting technologies to master. The NIE-TS team operates telephony switching services (Nokia 5ESS), installs new fiber optic and copper circuits, and maintains a site-wide copper and fiber plant within the 43 square mile telecommunications infrastructure. You will have the opportunity to hone your network skills in our robust VoIP environment, with daily Broadsoft and Cisco component interactions. This is a vital part of ensuring the laboratories success.
Responsibilities:- Demonstrate your professionalism and responsibility for work control and circuit management with minimal direct supervision.
- Provide administrative and operational support to engineers and technical team members, and job assignments will include the provisioning and maintenance of TDM/VoIP switching, telecom cabling – both fiber and copper, and activities related to various telecommunications infrastructure including bucket truck operations and manhole access.
- Support daily buried plant locating using top-of-the line locating equipment, as well as telephone (VoIP) installation and repair.
- Tackle moderately difficult and complex assignments, including mentoring other team members and working with customers.
- Bachelor’s degree and 8 years of related experience
- In lieu of a degree, relevant experience is applicable.
- U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Clearance.
- Proficiency with telecommunication systems, methodologies, tools and processes including standard telecom testing equipment, fiber optic testing/meters and splicing (fusion).
- Experience with telephone installation, dispatch, and workload control.
- Demonstrated experience in multitasking, customer service, and project management.
- Advanced experience with telecommunication systems, methodologies, tools and processes.
- Ability to be creative while frequently contributing to the development of end-to-end work processes.
Desired Qualifications:
- Experience with federal facility rules and regulations on communication operations.
- VoIP solutions experience
- Network switch and Ethernet operations and testing
- Utility locating equipment and marking
- CDL driver's license and bucket truck operations
- Maintenance hole activities (access procedures, splicing, and air pressure systems)
- Experience with inventory management fundamentals.
- Experience with COMIT (Communication Management Information Tool) tracking Technician activities, workflow, billing, and time and materials.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
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