Telecare Operator

Full Time
Edinburgh
Posted
Job description

Work at Hanover
You'll find a range of disciplines at Hanover, whether you're a seasoned professional or just starting out. Explore your options to see where you can make a real difference to the lives of our customers.

Telecare Operator (10248)

Overview

Ref:
10248
Salary:
£20,710 - £24,464/annum + 10% premium for night shift
Location:
- United Kingdom - Scotland - Lothian - City of Edinburgh - Edinburgh
Type:
Permanent
Posted
15 November 2022

Location: Hybrid – Edinburgh
Renumeration: £20,710 - £24,464 per annum + 10% shift allowance
Hours: Average 34.9 hour per week. shift (14:00 – 22:15), Early shift (06:00 – 14:15), Night shift (22:00 - 06:15), working on rolling shift pattern.
Closing Date: 29th November 2022, Noon

Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, happy customers and a resilient organisation.

About the Role
Hanover Scotland's Customer Service Centre, based in Edinburgh, is operated by dedicated Telecare Operators who support Hanover’s customers nationwide.
At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.
This exciting Telecare Operator role offers 34.9 hours per week on average, following a demanding three shift pattern roster which includes early shift, back shift and night shift working. Your customers will be nationwide and as the voice of Hanover you will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers.
Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

About You
As this is a hybrid role, you must be able to work from home professionally and handle calls continuously throughout your shift and during unsociable hours. Due to the critical nature of the role, a strong and stable internet connection is contractually required in order to perform this role.

  • To join us, you need to have a genuine passion for providing care and help to people.
  • Resilient, proactive, and self-confident.
  • Strong, clear and effective communication skills
  • Ability to input information whilst listening to calls
  • Unwavering patience and understanding.
  • Ability to empathise with older persons and comfortably build rapport in difficult situations.
  • Flexible and adaptable, open to change and new ways of working
  • Must hold the right to live and work in the UK without sponsorship.

Please note that a full background check and pre-employment checks will be conducted where an offer of employment is made.

What we are offering

  • Basic reward package of £20,710 - £24,464 per annum basic salary.
  • Shift premium equivalent to 10% of starting basic salary on the basis that you fulfil the full rotation of back, early and night shifts.
  • Incremental annual salary increase from £22,781 to £26,910 over 5 years (inclusive of shift allowance).
  • On-the-job training to ensure you are fully trained to deal with customer situations.
  • Working patterns consists of 5 days on and 3 days off (4 off after night shift).
  • Opportunities for career advancement.
  • Working in a rewarding role within a friendly and open environment.
  • We are based at McDonald Road, Edinburgh, though we will provide equipment for also working from home.

Application Process
It’s really important that we get to know each other thoroughly before having the opportunity to welcome you to the team. We operate a three stage recruitment process:
Online Applications that meet the minimum criteria for the role will be contacted to attend:

  • Initial Telephone Interview
  • Virtual Assessment Centre
  • Personal Video Interview

Each stage provides an opportunity to assess important requirements and ultimately, your suitability for the role. We look forward to hopefully meeting you soon.

Hanover is an equal opportunity and disability confident employer.
Hanover (Scotland) Housing Association Ltd
Scottish Charity no: SC 014738

Contact information
To find out about working with Hanover, contact us on 0800 111 4646 or email at recruit@hanover.scot

Job Type: Permanent

Salary: £20,710.00-£24,464.00 per year

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.

Intrested in this job?

Related Jobs

All Related Listed jobs