Job description

POSITION OBJECTIVES/SUMMARY:

The Systems Analyst – Client Services is in-house position tasked with providing excellent end user experience, which includes resolving potential or actual technical issues, troubleshooting different software packages (including Microsoft Azure/inTune, SharePoint, Teams, OneDrive, Outlook, Windows OS 10/11, Meraki Wi-Fi, Cylance, Cisco Umbrella, Microsoft Office products, Mincron / AS400, UPS Software, Apple IOS, Xerox printers, Tally Dascom printers, Clover CC Machines, Crestron AV, HP Desktops, IBM laptops, VMware, PrinterLogic), hardware devices, and other peripherals.

Must be able to configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. These professionals generally work in an office environment with other technicians and specialists and use a personal computer as one of their main tools to research possible solutions.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

• Serve as the first point of contact with employees (and vendors and customers as necessary) requiring technical assistance via Email, chat, text, phone, and / or in person.
• Redirect unresolved issues to the next level of support personnel.
• Keep record of problems and their resolution / creation how to’s and / or SOP’s.
• Perform daily operations such as account creation, deletion and or changes.
• Setup new and / or replacement iPhones.
• Cross train with others on the team.
• Work with team members on projects and or tasks when time allows.
• Performs installation and support of desktop operating systems
• Performs evaluations, installation and support of desktop computer, printer and peripheral equipment
• Sets up and troubleshoots domains, user accounts and software accounts.
• Configures, tests, and troubleshoots network connectivity and wireless access for local and remote computers or devices.
• Adds or replaces memory, new keyboards, motherboards, and other components.
• Formats, installs, sets up, maintains, and troubleshoots desktop and laptop computers with and for end users.
• Troubleshoots and resolves routine problems, escalates complex issues.
• May require off-shift hours.
• May be on-call.

POSITION COMPETENCIES / JOB QUALIFICATIONS:

• Knowledge in data networking, technical infrastructure, desktop operating systems and company applications.
• Windows & MacOS - operating system experience.
• In depth desktop hardware, printer & peripheral knowledge. Microsoft's Active Directory, SMS, Remote Desktop, & etc.
• Self-learner takes initiative to stay abreast of technology, product, & procedures. Logical thinker, strong analysis, determination & problem-solving skills.
• Excellent customer service and phone skills. Detailed oriented and has good follow through.
• Works well in a team environment and collaborates well with others.
• Possession of a valid driver's license and a good driving record. (Travel is infrequent, but may be required occasionally)
• Keyboarding skills.
• Pass Pre-Employment Checks
• Must be reliable and punctual.
• Physical requirements include frequent lifting of up to 50 lbs.
• Frequent bending, stooping, squatting, pushing and pulling is required.
• Must work well with others.
• The Ability to work on your own.
• The ability to multitask and stay focused.
• The ability to logically work through trouble issues.

EDUCATION / EXPERIENCE:

• Previous working experience as an IT Help Desk Technician but not required.
• Associate in IT, Computer Science or similar relevant field.
• In-depth knowledge of computer systems and mobile devices.
• Hands on experience with diagnosing and resolving basic technical issues.
• Excellent communication and interpersonal skills.
• Customer-oriented and patient.

Team E.J. Prescott, Inc. (EJP) family-owned waterworks supply company. We distribute water, wastewater, stormwater, geotextile and erosion control products in 28 locations across nine Northeast and Midwest states. We also have four sister companies that provide fabrication and delivery services to our clients. We are one of the largest independently owned waterworks supply companies in the United States, and we pride ourselves on innovation and customer service. Our motto is "Whatever you need. Whenever you need it. No matter what.”

ABOUT EVERETT J. PRESCOTT / CORE VALUES:

EJP employees are held accountable for the following core values. These values set the baseline standards for individual job performance, as they relate to the essential functions and competencies of the position.

1. Safety – Having respect for yourself and everyone around you to do the right thing when no one is looking and having the courage to keep others safe no matter how difficult the situation.

2. Humility – Placing all others before yourself and understanding that no individual is more important than the Team.

3. Servant Leadership – Putting the well-being and interest of others above your own with shared power and determination.

4. Teamwork – Living the belief that greater success is always found when we work together, not as individuals, focused on a common goal.

5. Candid Communication – Showing trust and caring for each other that allows for both giving and receiving open and frank communication with the goal of improving and strengthening each of us.

6. Personal Excellence – Having the “grit” to always strive for self-improvement, act with integrity, and accept responsibility for actions, behaviors, and results.

7. Embraces innovation-Embraces change and demonstrates dedication to continuous improvement to drive business results.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Gardiner, ME 04345: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Technical support: 1 year (Preferred)
• Mincron / AS400: 1 year (Preferred)

Work Location: One location

gatheringourvoice.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, gatheringourvoice.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, gatheringourvoice.org is the ideal place to find your next job.