Job description

Do you have a passion for technology? Are you seeking to further your career in technology? If so, we want to talk to you - we are currently looking for Service Superstars to join our Team!
The Technology Specialist role maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Additionally, the position is responsible for documenting, maintaining, upgrading and replacing hardware & software systems. Provides technical support for personal computers and local area networks (including setup, maintenance and repair, and upgrading of software applications).
Essential Functions and Responsibilities

• 1. Personally, provides exceptional Member service; uses Service Standards in every work-related interaction.

2. Actively participates in meeting the goals of the department and the Credit Union.
3. Serves as a member of the Information Systems Department, providing assistance to other Team Members in the performance of their individual and collective duties.
4. Installs/modifies personal computers and other complex data communication systems. Provides onsite and telephonic technical support and consultation in the use and operations of complex computer operating systems.
5. Provides continuous project management support for the Credit Union’s ongoing technology evolution. Assists the Information Systems Manager in formulating project plans, milestones, and timelines. Completes assigned project tasks through direct effort and participation in project committees or task forces.
6. Investigates new techniques, equipment, and data processing methods. Evaluates technical requirements for new or upgrades in hardware/software.
7. Maintains databases and libraries including systems security functions.
8. Designs and maintains systems documentation according to applicable policies and standards. Ensures that documentation meets all security regulations for the Credit Union.
9. Coordinates technology resources including main system, telecommunications network, telephone system(s), and personal computer connectivity.
10. Keeps abreast of state-of-the-art hardware and software developments.
11. Coordinates the services of vendors to ensure quality of service and timeliness.
12. Ensures that all software licenses are maintained.
13. Regular and predictable attendance and punctuality.
14. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws/regulations applicable to area of responsibility; complies with all BSA/AML and Office of Foreign Asset Controls (OFAC) laws/regulations and completes all required and assigned training modules by established due dates.
15. Other duties assigned by supervisor as necessary to achieve the goals of the Credit Union and the department.

Benefits Include:

• Weekly pay
• Career development opportunities
• Team member are eligible to apply for assistance with education expenses through ArrowHeart's scholarship program.
• Medical, Dental, and Vision Insurance for part-time and full-time employees.
• 401K Retirement Savings Plan with company match.
• Starting annual accrual of 15 days of paid time off, 11 paid holidays, and paid sick leave (and increases with tenure!).
• Company-provided life insurance at twice your annual salary.
• Perks include consumer loan discounts, DoorDash DashPass, Modern Health members, Care.com subscription, and more.

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.
The pay range for this position is listed below.
Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, graphic location, market demands, and internal equity.
Pay range
Minimum: $30.22/hour | Midpoint: $37.78/hour | Maximum: $45.33/hour

Job Type: Full-time

Pay: From $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

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