Job description

This is an exempt position and follows a hybrid work model.

The Technology Project Coordinator will help facilitate the engagement between our business users and our IT systems & developers. This position entails the organizing, documenting, and managing of IT requests and the resulting development projects.

Job Description

Project Support

• Work with Technology PM , stakeholders, and vendors to create detailed project plans and assist in the monthly release work that support business initiatives.

• Assist to coordinate program logistics, materials, and resources

• Assist PM team to ensure all milestones are complete and communicate project status updates.

• Track engineering project delivery hours and timelines.

• Assist the technology PM in ensuring that all milestones on the project are followed up on and completed in a timely fashion to hit the project delivery timelines.

• Establish and maintain good relationships with stakeholders and vendors.

• Contribute to IT process improvements

• Works with PM and Engineering Teams for schedule planning

• Assist in identifying areas of production/format process for project management support and work with the manager to determine needs and implement solutions

• Assist in the creation and documentation of IT projects, including scope, use cases, stakeholders, benchmarks, phasing, etc.

• Assist in coordinating release and deployment meetings and keeping notes and making other necessary updates

• Assist in coordinating meetings for demos, updates and other team building events

• Demonstrates flexibility to help with other emerging needs

Reporting & Documentation

• Is present during assigned meetings and completes documentation notes

• Administrative and contract coordination responsibilities

• Maintains PMO policies and procedures

• Direct customer interaction and activity reporting

• Updates list of project templates

• Help coordinate meetings for monthly off-peak hour releases and other needs-based hotfixes

• Communicating to internal team members and business stakeholders about release progress and updating external clients about planned outages

• Help in collecting Technology expense receipts and reconciling them for reporting

Requirements

• Project Management BA/BS preferred or 6 years + experienced in focused position
• Ability to identify and troubleshoot issues independently
• Excellent problem-solving and interpersonal skills, and solid organizational skills
• Must have excellent verbal and written communication skills.
• Must be able to work in a fast-paced environment.
• Must manage multiple tasks, projects, and day-to-day issues effectively.
• Extreme attention to detail and careful focus during execution
• High proficiency in MOS Office and have a full range of computer literacy
• Experience with any ticketing system a plus
• Must be flexible
• Must be dependable and take pride of ownership in work
• Ability to accomplish set goals daily
• Ability to independently research issues and troubleshoot

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mount Prospect, IL 60056: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Project management: 6 years (Preferred)
• Microsoft Excel: 3 years (Preferred)
• Jira: 1 year (Preferred)

Work Location: Hybrid remote in Mount Prospect, IL 60056

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